[Resolved] Timtara — payment not refunded for cancelled product | |||
Hi, I have booked the order for Sony Laptop worth ~27000 Rupees (order #[protected] on 25-Aug from Timtara.com and paid using Credit card. It has to be delivered within 3 weeks. I have not received the product withing 3 weeks and enquired on their customer care and they keep me telling that We will call you back in 24 business hours but they never called back. After 2 months I have requested for cancellation and after lot much follow ups, my order was cancelled on 6-Nov. Since 6-Nov, status is being shown as "Payment refund Pending". I have been told that my money will be refunded in 7-10 working days after cancellation. However, I am still waiting for my payment refund from 2 months. Then, they told that there is some issues in refund in credit card account and provide your account details for Demand Draft, which I have shared immediately. However there is no update that when it will be received. They even do not reply email.s Would request you to please assist me to get my money refunded. Thanks and Regards, Gaurav Kumar Goyal +91-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
They are just a fraud
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Infosecure Consulting Private Limited, 356, Sector 7, Gurgaon, Haryana, India
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Timtara ,payment not refunded — Payment Not Refunded,Order Not cancelled
I have placed the order # 10076843 on jan 12th.There was no update from timtara for the next 15-20 days regarding the delivery of the product.Hence i had to request to cancel the order by dropping a mail to them.They only say the order is forwarded to the cancellation team.Since then i have been trying to get a confirmation mail regarding the cancellation of the order.They havent responded for that so far.But today i got mail saying the order is ready to dispatch.I really dont understand what are they upto.My experiance with them extremely bad.
They have changed the order 10076843 to 10168591 and sent a mail that the product will displatch by 28th Feb.
I want them to cancel the order and refund the payment.