[Resolved]  Timtara — Timtara Not Shipping/Cancelling the Order

Dear Sir,

I had placed an order in Timtara.com long back on 07th March 2012 with Order No: 10209230 for one Whirlpool Superwash I-65 6.5 Kg Semi Automatic Washing Machine and paid Rs. 6,070 (Rupees Six thousand seventy) [including the discount] using my credit card. The website mentioned that the order will be delivered in 10-15 working days.

Today is 3rd April and the order is not even Shipped yet. It is still being shown as "Awaiting Shipment" in their website.

Reaching God is easier than reaching Timtara customer support number. I was unable to reach them via their customer care number[protected]. I also emailed them several time, however I got reply only once on 26th March assuring

"Dear Sir

Greetings from timtara family

Please accept our sincere apologies for delay

Please provide us 3 working days we will provide you confirmation when it will ship.

Thanks for your cooperation

Regards
Nisha
Team timtara"

I did not get any response from their side after sending couple of emails. I also send sms to their number +91 [protected] for calling me back ( Kindly note that they have highlighted in their web "We work all days except Sundays & Public Holidays. In most cases you will get a reply from us within 12 working hours. You can also send an SMS on +91 [protected] and we will immediately call you back to answer your queries.."), Sorry to mention that I did not get any call from them till date.


Frustrated with this, I already sent them mails requesting to cancel the order and provide me the refund for the order. They did not respond to these mail and have not cancelled the order so far. As per their terms and conditions cancellation should be possible before shipment which they are not ready to do.

Sir/Madam, I request you to look into this matter and ensure that they quickly cancel the order and refund me my amount paid as I have no trust that they will deliver the order.

Regards,
Pranab