[Resolved] Titan — EMG Service | |
Titan has EMG-extended warranty feature but horrible part is ,it is applicable only in the showroom you have purchased. I had brought a watch in World of Titan in Jabalpur and have shifted to Pune. Had some problem in battery and when i went to World of Titan showroom in Pune, they say the repair cost will be chargeable. Why then they say its warranty and name their showroom as World of Titan. Normally all products warranty is applicable across any authorised service centre , else why would someone buy global brands which does not have national/international warranty. Horrible warranty program. I would recommend people not to go for this option. Was this information helpful? | |
Apr 14, 2019 Complaint marked as Resolved Verified Support Mar 13, 2019 Titan Company Customer Care's response Dear Manish K Jain, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |
 4 Comments | |
Comments
i also had bought a fastrack watch from a showroom of Bhubaneswar, odisha. At the purchase of time they told me you can repair your watch in all India. But when i went to Titen showroom in Bangalore, they told me, no you can only repair at the purchase of showroom. Whats going on...its total loss of my money and my time. i will never buy any watch from this type of showroom and never do the extension warrenty.
I have also had similar experience recently. It seems to me wastage of money if the warranty service can only be availed at the showroom from where the watch has been purchased. And they should inform this condition before hand.
We had purchased Ladies watch RAGA from TRM BANDRA MUMBAI and the watch is not working so self also went to WORLD OF TITAN Showroom in Noida as have shifted to Indirapuram and self was shocked to hear that EMG is valid only at purchase showroom whereas self was clearly informed for applicability PAN INDIA. This is looting customers
Titan Company Customer Care's response, Mar 13, 2019
Verified Support
Dear Sandy,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
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+91 80 6660 9000
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3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve