[Resolved] Titan Fastrack Strap Issue. — service center girl not cooperative | |
Hi, A little over 1 yr and 8 months back I purchased a fastrack watch model # 2265SL04 for my daughter and twice I had to replace the strap the last I got replaced it was on 09-08-08 at your authorised service centre situated at M.G.Road, Ghatkopar(E) when I paid Rs.360 and purchased the strap I checked with the person concerned one Saraswati about guarantee she said any manufacturing defect noticed within six months will replace the strap and give it. Since the staps buckle end went off last week Iwent to the shop and showed it to her she said if damage is at the buckle end it won't be replaced. Please let me know is it not that this is a manufacturing defect. This person cooly changes her words whom and what do we beleive should be guarantee of the product when we purchase it. Please clarify. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Even when I talked to one of the titan distributor whose phone no. is [protected] for this Fastrack strap, he said to me that they cant do anything if you want you can talk to the office at bangalore and when i said I'll go to consumer court then they said
"go to court and case they are least bothered and they are taunting me by asking that whether i need any lawyer or not if then they can arrange"
This is Fastrack. This is how a reputated company treats with its customers and manipulates them when they are in trouble. Can anyone help me out of this.
What I can see is many middle class people are affected because of this Fastrack poor service.
"go to court and case they are least bothered and they are taunting me by asking that whether i need any lawyer or not if then they can arrange"
This is Fastrack. This is how a reputated company treats with its customers and manipulates them when they are in trouble. Can anyone help me out of this.
What I can see is many middle class people are affected because of this Fastrack poor service.
TITAN — Strap Problem
Hi i bought a new Titan Watch model number 9243sp02m and after two months only the loops of the watch breakdown I HAD PURCHASED NEW WATCH OF TITAN FAST TRACK .AND I WAS WERED IT FOR ONLY 3MONTHS AND THE BELT HAD GOT SMALL CRACK AND THE COLOR IS ALSO FADING, SO I DESIDE TO CHANGE BELT TO CHAIN BUT THE DELAR TOLD THAT THE CHAIN PRICE IS 800RS. WHAT I HAVE TO DO IN THIS MATTER,
MY CONTACT DETAILS ARE AS BELOW
RAVIKUMAR.M
#101 4TH CROSS G BLOCK
RAMAKRISHNA NAGAR
MYSORE-570022
KARNATAKA.
PH. NO. [protected]
MY CONTACT DETAILS ARE AS BELOW
RAVIKUMAR.M
#101 4TH CROSS G BLOCK
RAMAKRISHNA NAGAR
MYSORE-570022
KARNATAKA.
PH. NO. [protected]
Fastraack service after sales are pathetic!!! It takes few to get ur watch repair under waranty!!
Please dont buy titan or fastrack watches as its cost you a lot and it dont have any good service center.
One of them is in ahmedabad at C.G road as known as World of Titan.Consumers be aware and dont buy titan and fastrack watches.
Please dont buy titan or fastrack watches as its cost you a lot and it dont have any good service center.
One of them is in ahmedabad at C.G road as known as World of Titan.Consumers be aware and dont buy titan and fastrack watches.
Dear Bhavesh,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
48%
Complaints
1964
Pending
0
Resolved
902
+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
Even many of my friends having the same strap issue. some of them have no choice but still waiting for companies response.
Some shop keepers saying that they will give 60% discount on the next purchase of Fastrack watch as they cannot do anything with the strap issue. but what is the use of getting another fastrack watch when again you have to face the same problem.
Seriously Fastrack's after sale service is too pathetic.