[Resolved]  Titan — Poor design

Address:

Hyderabad, Andhra Pradesh

I puchased TITAN wrist watch 9214SM03 model on 27/07/08 from "World of TITAN" , Methiodist Complex, Abids, Hyderabad. The MRP of the watch is Rs5500 and with discount I got it for Rs.4125. In Feb.2010 the rubber pads started coming off from the strap but since I was busy I could go to "World of TITAN" only today on 14/04/10. I was directed to "TITAN WATCH CARE CENTRE" located in the same complex. The person there told me that it is usual with this design and rubber pads will last only 1 to 2 years depending on usage which was shocking to me. It was told that I need to replace the strap which may cost some where between Rs.1200 to Rs. 2000. I requested "TITAN WATCH CARE CENTRE" to return the watch to company as this is a design flaw so that a metallic strap (that too so costly) goes bad in such short span of time. Even if I replace it now, again it will go bad in same time and require more money. This affair looks very costly and I can't afford to use such wrist watch. I wanted to buy a full metallic chain to avoid recurring expense but they told me that all metallic chain does not exist for this model. Hence I have returned the watch to "TITAN WATCH CARE CENTRE" (with a written application and warranty card) for sending it back to you for necessary action.

I requested ITAN to give me some all metallic strap wrist watch of similar type or provide metallic strap in the exisiting wrist watch. If one of this could not be done then I do not want the watch back as it will not be worth retaining it for me.

I also requested TITAN to discontinue such design as it will bring disrepute to a brand like TITAN (& TATA group as a whole). Today also I could see one model having metal+rubber strap in world of TITAN showroom.