[Resolved] Titan Watch — Negligence at the service centre | |||
Respected Sir/Mam I am Nilesh from Kothrud, Pune. I am Titan customer since last year. I had brought a Titan watch on 16th October 2010 from Harrshada, Paud road, Kohtrud, Pune branch. In warranty period the colour of belt is wipe out. I approached to above mention Titan showroom on date 20 August 2011 and told him about the problem. Shown Room Owner kept my watch and told me that he will replace the belt and delivery it approximately on 30 August. But strange, he didn’t do it. I called him 2-3 times even today I meet him, each time he told me the same reason and the reason is we ordered the belt but we didn’t received it yet. I am waiting for it from last month and from last month Shown Room Owner told me the same reason. I don’t believe that Titan, the no. 1 brand company providing such discourteous service. Please look into this issue as soon as possible. Either gives me my money back or told him to replace the belt immediately. In future how could I dare to purchase Titan watch after getting this type of strange service? P.S. - for your references here I am attaching the original bill and service slip. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
My Titan Watch @3, 999/- purchase it from Bilaspur World of Titan Show Room I get surprised that in regular basis strip is broken it happen more then 5 time in 15 month from the date of purchase i would just request you to kindley try to replace it so that it shoud with me only other wise if it is broken in street i would lost my watch one day...
Thanking You.
Mukesh Chand.
[protected]
Thanking You.
Mukesh Chand.
[protected]
Sir,
I am staying at Vile Parle [w], Kindly let me know the Address of Authorised TITAN Watch Repairs Centre, as the Local watch repairers take the big money and the watch does not work properly later on.
Thanks
Umesh Shah.
I am staying at Vile Parle [w], Kindly let me know the Address of Authorised TITAN Watch Repairs Centre, as the Local watch repairers take the big money and the watch does not work properly later on.
Thanks
Umesh Shah.
hi
same prob. i am also getting in mumbai abt casio(edifice) watch, with shop name Khimani Watch Company, boriwali(w), i got seepage in my watch withn few months, the shopkeeper assured me fr replacement for that watch, he give me all reciept also nd tell we will let u know withn 7 days, after 7 days i call thm many times, he ascuse me that product is nt avilable in co., we will let u know soon.
i think i wll take legal action Khimani Watch Company.
same prob. i am also getting in mumbai abt casio(edifice) watch, with shop name Khimani Watch Company, boriwali(w), i got seepage in my watch withn few months, the shopkeeper assured me fr replacement for that watch, he give me all reciept also nd tell we will let u know withn 7 days, after 7 days i call thm many times, he ascuse me that product is nt avilable in co., we will let u know soon.
i think i wll take legal action Khimani Watch Company.
Hi,
I had purchase Titan watch from Kothrud store(Near by kothrud stand)pune.
At the time of selling shop keeper was forcing me to pay extra 169 rs. to increase the warrenty upto 5 ys.however what happend is the watch is not even to work properly for 2 days.
when i approched them they were not at all listening to my prob.
When i have asked them to replace the watch, what they said is we cant do the replacement.
as u have used is for a single day.but at the time of purchasing i didn't given such stupid reason like i dont want to buy the display watch, i want the packed one as most of the people could have tried this, so i want the packed one.
Simply the fool people were expecting me to keep the watch in the box for few days and keep a eye on it.once i get a confirmation ohh my goodness its working then only i can wear it. is it so???????
I'm totally disappointed with the Titan service and the way they were entertaining me.
I was asking for the replacement of same watch just B'coz have used it for a single day.
when u people are giving warrenty of 2 yrs on battery then it is expected that it should work for atleast 1yr.isn't it?
why should i repalce the battery? is this the only solu?
My humble request to u.. please teach ur all the shopkeepers that how to assists the customers.
I guess customer satisfaction doesn't matters for Titan. Dissgusting.I would never go for Titan in future and neither ask my frns to go for it.
Help me out on this.
Regards,
Sneha.
I had purchase Titan watch from Kothrud store(Near by kothrud stand)pune.
At the time of selling shop keeper was forcing me to pay extra 169 rs. to increase the warrenty upto 5 ys.however what happend is the watch is not even to work properly for 2 days.
when i approched them they were not at all listening to my prob.
When i have asked them to replace the watch, what they said is we cant do the replacement.
as u have used is for a single day.but at the time of purchasing i didn't given such stupid reason like i dont want to buy the display watch, i want the packed one as most of the people could have tried this, so i want the packed one.
Simply the fool people were expecting me to keep the watch in the box for few days and keep a eye on it.once i get a confirmation ohh my goodness its working then only i can wear it. is it so???????
I'm totally disappointed with the Titan service and the way they were entertaining me.
I was asking for the replacement of same watch just B'coz have used it for a single day.
when u people are giving warrenty of 2 yrs on battery then it is expected that it should work for atleast 1yr.isn't it?
why should i repalce the battery? is this the only solu?
My humble request to u.. please teach ur all the shopkeepers that how to assists the customers.
I guess customer satisfaction doesn't matters for Titan. Dissgusting.I would never go for Titan in future and neither ask my frns to go for it.
Help me out on this.
Regards,
Sneha.
Dear Sneha,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
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