[Resolved]  Titan Wrist Watches — Mechanical defects

Address:

West Bengal

This is in reference to a wrist watch which I have purchased for my daughter a couple of years back.
I bought this Fast Track wrist watch from a Titan showroom in South City.
I have been facing a problem with this wrist watch from the beginning ( even before the warranty period was over ).
There was a problem with the timing as the watch was running slow all the time.
The wrist watch was given to the showroom with a complaint thrice including once during the warranty period.
I've been told that the entire machine of the wrist watch has been replaced the first time ( during warranty period ) so there will be no more problem with the watch.
The last time the watch was given to the showroom with the same complaint around two and half months back when I was told that the inner machine will be replaced and given back to me.
No paper was given to me except a yellow paper token which has been taken back by the showroom when the watch was handed over to me after a confirmation that the machine has been replaced and there will be no more problem with the same.
I think I have not been told the truth by the showroom and no step has been taken by the showroom to rectify the defect whatsoever.
The showroom also seems to be more interested in selling watches rather than looking into the after sales service.
This has also resulted into myself buying another Fast Track wrist watch from the Titan showroom in Gariahat a few months back.
Now my question is -
(1) How can I get the wrist watch free of defects ( the watch still has a very new look as the same cannot be used due to the defect ).
(2) Why a wrist watch sold by Titan has not been replaced fully when there was a mechanical defect for so long,
(3) Is the inner machine been replaced by the showroom which has been told to me or it is just a false committment to me,
(4) Why the wrist watch with such a mechanical defect is still being displayed and sold by Titan,
(5) Why this has not been handled properly by the showroom.
Please let me know what is to be done in order to get the defects rectified as I am willing to pay for any repairing which is needed for the same.
Sumit Dutta. ( [protected] ).