[Resolved]  Tlc Marketing (www.Dicountpremiumclub.com) — Refund of membership paid

Discount Premium Club — Not refunding Rs 5499/- due to me as per terms of refund poicy on their website

I refer to to the refund policy as indicated on their website
> (www.discountpremiumclub.in) which clearly states as to when and how the
> refund could be availed. Accordingly I requested them to refund the amount
> due to me in the spirit of the declaration made by the organization on their
> your website. Interestingly they have lately removed the refund policy from their website. I however have the print screen shot of their refund policy put on their website, when I was offered the membership.
> All the reasons pointed out by me (as reasons for not accepting this
> membership) are valid reasons and I am restating them
> again.
>
> I am in receipt of a letter giving my membership number and a brochure
> giving details of the offers associated with the membership. These
> documents were received by me on 14/6/08. I have gone through the brochure
> in detail and have reservations on some of the terms of availing the
> offers. For example:
> It was communicated to me that all offers were valid for 1 year from the
> date of membership, while actually the vouchers state that they are valid
> upto 1/10/08. Further based on the list of places/parlors/restaurant/bars
> where these vouchers will be redeemable – from the list provided to
> me it is evident that there are no branded names. Even the list of hotels
> provided does not include good hotels although at the time of the offer I was told that they are 5 star or equivalent properties/service providers.
> The vouchers provided do not have any denomination value. The
> level/quality of services to be provided against has been left at the will
> of parlors/fitness centre/restaurants. There appears to be no transparency
> in the service levels expected to be provided.
> The helpline number is constantly busy and it is not possible to get
> through the number.
> I have checked the reviews on your organization on the internet and they
> do not seem to be encouraging. Reviews about the Company indicate that they have cheated quite a number of consumers
> I tried reaching out the phone numbers of their parent organization (as they claim)
> ‘TLC Marketing UK –which could not be reached out. Even mails
> written to them did not get answered.
> Keeping the above factors in mind –I have my doubts on the quality
> of services the organization will be able to provide.
>
> I have therefore decided to return the documents in the same condition as
> they have been received by me.
Accordingly I requested the Comapnay to
> refund me the money vis a cheque (crossed) of Rs 5490/- {which was paid by me via my ICICI
> Bank Credit Card via debit on 4 June 2008} >
> Consequences : This appears to one another set up which is cheating
> inocent common people by promising what they cannot deliver. I am afraid
> that more people will fall into their trap.
> They have not provided their complete address. What they have provided is
> the post box address of Delhi - although they claim to have an office in
> Noida - which appears to be a call centre address.
> If they have clearly stated a refund policy - they should stick to it -if
> they claim to be transparent.

I took the memebership No. 301586 in December 2007 valid from 15th dec 2007 to 15th Nov 2008. My repeated attempts to get the booking and refund of memebership fee of Rs.5490 failed. Now the customer service number is found to be switched off. Till now I haven't utilised any of the offers associated with the membership. Now I want to return the kit and refund of the memebership fee immediately.

My memebership is going to be expired on 15th nov.08 and I was promised by mail and over telephone by your executives that within one week of receipt completed request form the booking will be confirmed. Now even after one month after sending the form I havene't received any information other than one mail and a telephone call. All my reminders failed to get any attention from TLC and as usual the customer care number is always un attended. Now I lost all hope and want the refund before the expiry date ie. 15th Nov 08.

my name is mudassir iqbal my membership no 302281 .i had receive mail from your side that my amount will refund 15-20 days this massage comes from last two month back but till date i have not receive any amount i have contect your contumer care but the are not pick the phone please tell me what i do

my address
mudassir iqbal
house no 1487. gali qasimjaan ballimaran delhi 110006
mob no [protected], [protected]

sir this is to state that i had a talk with miss.sophia regarding hotel booking of one night stay in 4 star hotel but she is providing me in 3 star hotel sir, kindly make an arrangement of 4 or 5star as mention
in ur list becoz its my anniversary and i dont wanna spoil it.make a booking for 15nov 08 and kindly inform me my mobile no.is[protected]. i will be very thankful i[censored] make my anniversary special for me or kindly book in a good hotel for 15 of this momth.

hi
i am also a victim of this co let we all get together & file a case against them pl revert back to me at my cell no [protected]
thanx & regards
sunil sachdeva

Dear Sir,
I have gone through the comments made by some persons and I fully agree with their views and concerns. Same thing happened to me also. Without my consent Rs.5490 has been debited through my ICICI credit card. One day, I received membership letter from Discount Premium Club telling me to avail free holidays before membership expires on 8th Feb-09. With all good faith, I sent the booking request form duly filled in and posted on 16-09-08 to Post Box no 9207, Delhi-110092, as given in the membership letter, but did not get any response for long time. Then I tried to contact the Noida no.[protected]. No one attends the phone - after trying 100 times, you may succeed once. But I was fortunate to speak to someone (Ms Sofia) at least three times and requested her for my booking confirmation. But everytime I get a reply of non-availability, but with the assurance that she will call me back - which never happened. Out of frustation, I have emailed at least 4 times to email id given : [protected]@discountpremiumclub.in, but nobody cared to reply. Now I am in serious doubt about this silence, ill intention and not attending phone calls or replying to emails.
Request you to advise how I get the amount refunded.
I am a senoir citizen and I shall be oblised if I get the money back.
Eagerly waiting for relief & with warm regards,
Arun Kumar Ghosh
[protected]
Gurgaon

sir i had recve discount premium club pack and i had complain to you for refund my ammount 5490 and i had receive mail from your side my ammount will be refund but after that we have not receive any ammount please refund my ammount 5490
name MUDASSIR IQBAL
MOB NO [protected] / [protected]
DELHI
ADDRESS
HOUSE NO 1487 GALI QASIMJAAN BALLIMARAN DELHI 110006

What happened to American Chopper. I dont get it on tlc anymore.

my name is anil we purchage two membership no 020117 anil kumar jain and second in the name of Sunil Chopra.We have called and mail you so many times for getting one night complimentary stay service in Hotel Le meridian which has to be provided as per membership and our telephonic conv withPayal/ Pushkar / Kiran / Priya / Manoj / Semon and he confirm it so many times different-different dates but all the time your executives passes down and postponing the dates and refused the booking at the time of confirming final dates.so, we hv cancil my membership and return the kit . i had receive mail from discount premier club that my amount are refund through courier but till date i have not receive any amount i have contect your contumer care but the are not pick the phone please tell me what i doReg our membership no of your Discount premium club.
anil jain
[protected]