Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

TNSTC provides a worst service than other private & public transport service.

Yesterday, I booked the ticket for my friend. Unfortunately he was not able to take printout, but he had PNR No, Route No and Trip Code.

He pleaded with the conductor and he explained his situation. They responded in very poorly manner.

Finally, he could not travel on that bus even though he reached on time. No money refunded.

Most irritating thing is, he did not receive any email or sms from TNSTC.

Waste of Money, Poor Response, Poor Online Service ....

Worst Transport

When i am traveling in local bus at 21-jan-2012 mrng 6.40 am in 19B city bus. driver using phone while driving, and conductor collecting tickets sitting on seats only. on that time there is no ruses still he is not ready to come and collect the tickets. when i am asking to him why these happening he is speaking rudely and trying to beat us. please do the action. hope to understand the public necessity.

MY TICKET IS NOT CONFORMED. BUT, PATICULAR AMOUNT HAD CHARGED IN MY ACCOUNT. SO, REFUND OF TRANSACTION AMOUNT RS 332 /-

Dear Sir I am Vigneshwaran,
30.11.2011 Wednesday I had TNSTC NAGARCOVIL Ultra Deluxe, E-Booking of Vellore to Madurai at 6'0 clock Evening. I am Booked for Online, E-Booking instruction wise by 30.11.2011 at 3.30 P.M. Almost Completed For my Ticket Confomation, then i will Make a Payment of my Credit Account. After few Mintues E-Booking of Print out Copy is not come that Page/ my E-mail id. Then Visa Credit Payment is not on Eligble, This informate that time is came to display. Particular Day i am not Travelling of Vellore to Madurai. I have Checked My Account Balance that time, RS 332 /- Will be Charged. So Make on a Refund of RS 332 /- in my SBI / VISA Account. SBI / VISA Account Name: K.VIGNESHWARAN. Account no: [protected], Branch: BHEL MukundarayaPuram. Mobile No: [protected]. E-Mail Id: [protected]@rediffmail.com [protected]@gmail.com

I booked and traveled in an Air Conditioned bus (SETC -a government of TamilNadu undertaking) from Madurai to Chennai on 05/12/2011. The PNR number is : R1241375 and trip code is : 2100MADCHEMM01A. The bus number is : TN 58 N 0930. We two passengers got seats of 19 and 20. The AC for that seats were not working. When I asked to conductor, he told that repairing AC is not his job and he is not getting salary for that. I got frustrated on his reply. I need some action to be taken and some reasonable amount to be returned to me.

I have attached the ticket using which I traveled. Please take some necessary actions for that.

W.R.T TNSTC.in. My Trip Code is 2300CHEHOSVV02U for journey on 01/12 from Chn - Hosur. My ticket was cancelled without my knowledge and had to face a shocking news from bus conductor when he said my ticket was not valid. Whats This??? IS it the play by Radiant Info? Can you check with the I.P address, as i for sure did not cancel. This is so stupid and the trust is now questionable.

tnstc kumbakonam is a worst transport, i have booked the ticket from thanjavur to chennai ultra deluxe bus on sunday 11/12/2011,route no is 241J, but they have provide local bus as 241J, and the bus came on 1.30 to the bus terminus the actucal time of the bus is 1.15. but they have to taken bus at 2.00 from the bus terminas. Bus should reach chennai by 9.15 but it havnt reach chennai, bus was stuck near vikravandi at 9.30pm. we have waited for more than one half on hour to change the stepni but couldnt make it. conductor couldnt react for passenger to change bus.

from there everyone take some other and reach chennai at 1 clock......... pls take care before booking ticket in tnstc.......

MY TICKET IS NOT CONFORMED. BUT, PATICULAR AMOUNT HAD CHARGED IN MY ACCOUNT. SO, REFUND OF TRANSACTION AMOUNT RS 332 /-

Dear Sir I am Vigneshwaran,
30.11.2011 Wednesday I had TNSTC NAGARCOVIL Ultra Deluxe, E-Booking of Vellore to Madurai at 6'0 clock Evening. I am Booked for Online, E-Booking instruction wise by 30.11.2011 at 3.30 P.M. Almost Completed For my Ticket Confomation, then i will Make a Payment of my Credit Account. After few Mintues E-Booking of Print out Copy is not come that Page/ my E-mail id. Then Visa Credit Payment is not on Eligble, This informate that time is came to display. Particular Day i am not Travelling of Vellore to Madurai. I have Checked My Account Balance that time, RS 332 /- Will be Charged. So Make on a Refund of RS 332 /- in my SBI / VISA Account. SBI / VISA Account Name: K.VIGNESHWARAN. Account no: [protected], Branch: BHEL MukundarayaPuram. Mobile No: [protected]. E-Mail Id: [protected]@rediffmail.com [protected]@gmail.com

I am Surendhar, On Dec 12,2011 I have traveled from Chennai to hosur and from hosur I need to go to Bangalore. So I got a bus which will be travelling to Bangalore border Attibele. The Bus Number is TN-09 N1502 don't know the conductor name. The charge for the distance I need to travel is rupees 6/-. So I gave 10 rupees and as usual conductor replied saying that he don't have a change. So he written the balance amount at the back side of the ticket and promised me saying that he will be return the money after reaching the destination. Because of continuous travelling and also it was early morning. So, I slept off in the bus after reaching the destination I waked up and asked the conductor for a change. What he was telling to me is he don't have a change and that too he is having only in terms of 50 and 100 rupees.So he showed some shops and asked me to go there get change and come and collect your balance amount. Even I said why I need to go there and get the change. He has to give me a balance of 5 rupees and I told him that I will give one rupee so return me five rupee.He was not at all listening to that and started scolding me. I asked him I just asked for a change then you are you talking rubbish. finally he is replying me saying that I little bit crack so I will speak like this only. if you want your balance amount go and get some change till then I will not return back your balance other wise come again to hosur to tally the balance. if you want to complaint go and give complaint at the head office at hosur. This words from the conductor is clearly mentioning that there is no action is taking places on the conductors and drivers on the complaints filed against them and I am wondering that how government has appointed a mental disorder person. What is the solution for these kind of actions from conductors continuously?

4th December 2011. Route number 628UD from Bangalore to Chennai. Bus number: TN01 N 7794 Bus timing : 10.30 PM . Sunday. This bus route should go to Chennai via Chittoor. But the driver has taken the bus
Via Hosur. When an old man questioned the conductor, he abused him with bad words.
He also told that its not government who set the rules...its only him. The driver was also
Smoked while he was driving. You can check with the passenger lists phone number.

Sir i was traveling from Vellore to Chennai for past 19 years. In the past the Buses operated from the vellore was collecting ordinary fare and the buses were stopped in the hotels. When all the buses were converted as express and the fair was raised the buses were not halted in the hotels. Now the days the fair is collected as express fair and the buses halt at road side hotels so that is lot of inconvenience to the passengers. At least the Buses operated from Chennai to Vellore and Chennia to Arcot should not be halted as road side hotels or other wise ordinary fair should be collected.

It was a tough night for the passengers who travelled by SETC bus bound to Bangalore from Coimbatore 22:30 service on November 6th.
It was scheduled to depart by 22:30, but it could just make the arrival by 00:45am on November 7th.
There was no announcement regarding the late arrival and the people were stranded in rain and could not even utilise the other options with the other private services being already left.
The person in the enquiry room also had no clue apart from telling us the same dialogue "it will reach in another 5-10minutes" everytime.
The arrival of the bus did not make any difference. We were getting drenched inside the bus with the seats already wet and the water leaking from the top.
To my luck, it is just the first time that it happened to me. But yesterday I heard that the people are facing the same issue everytime though not in the same route.
To add up, the bus driver had to drive a bit fast which is unusual in this service which added to the fear of accident with lot of buses catching fire after hitting somewhere these days.

i have travelled in vilupuram division bus where they shifted me frm one bus to other bus due to tyre issue at vellore.and from vellore to poonamalli i have shown the ticket i have taken but then the conductor behaved rudely sayng that the other conductor didnt give any details to him and Rs.40 has been paid to other vilupuram division bus.any one who is good at providing quality in TNSTC service can call me i have all ticket details

Dear Sir/Madam,

I have been using SETC(State Express Transport Corporation of Tamilnadu) buses for the past five years.
The ultra delux buses which are semi sleeper air buses are the ones I use regularily. For a trip from Chennai to Bangalore Rs 310 is being charged.

This amount is three times that of the ordinary buses. But this is due to teh comfort that these ultra delux buses are supposed to offer.

Lately I have been facing a lot of issues in these buses.

1. Some of these buses are badly infested with bed bugs.

2. During one trip I happened to travel on a bus in which the suspension baloon had gone weak. Result the trip was totally bumpy on the fine Chennai bangalore highway. The upper compartment and the chasis rammed into each other even when the bus was accelerated. Old people with weak heart may not have survived the trip fortunately no old people travelled in that bus.
When we complained to the conductor, he adviced us to call the Depot and when we called the depot we were asked to complain to the conductor. And finally no solution was provided and we were forced to endure this hardship for 7 hours.

3. The seats are broken. The seats are upright with the lever broken. The passenger is not able to sleep properly for which he had paid three times the ordinary fare.

In my last trip on 9th oct (koyambedu to bangalore; 10:35 PM; 831 UD, bus no: tn 01 N7083; seat no : 21)
I faced the same issue. Broken seat. I was not able to sleep properly and had to spend the entire journey sitting up straight.
This is not what I paid for. If this is how I had to travel I could have travelled at a lot cheaper rate.

I felt that simply tolerating these things is not proper and should raise my concern.
So kindly advice what can be done.

Thank you.

Regards
Kamal

Email id: [protected]@gmail.com

Recently TNSTC has launched online booking services for traveling in their Express Transport and I have tried to book the ticket on 7 Oct 2011.
After I sucesfully made the payment to my Banker through the Payment Gateway , I was not redirected to the TNSTC site for a quite a long time of 10 minutes and when I returned I was notified that my transaction has been failed. By then amount has already been deducted. I have sent out mail to [protected]@tnstc.in ,but my mail got bounced back. They also haven't given the contact details.

I suggest not to try out their online booking system ( powered by Radiant) till they resolve the issues.

Thanks,
Murugan K

Sir,

I was traveling by TNSTC bus no 5C ( TN 38 N 2173 ) on 6th Oct 2011 at 12.10 pm from Lakshmi Mills to Sungam. I gave 10 rupee & he gave me a ticket with no 089203 . When asked for my balance of 5 rupee while getting down at Sungam conductor he began shouting at me & at one point of time he began using very bad language in front of others & when i asked his name he even took his hand near to his pant zip. Which is really a very bad behavior by a public servant to the public. This has been happening with this conductor for quiet some time. Since the conductor was not I called up the TNSTC depo no[protected] & got the concerned conductor name which they said as SURESH KUMAR . Request the concerned to take proper action against this irresponsible public servant & pls educate the others about the behaviour .

Thanking You.

Regards

Padmanaban VS

[protected]

I book aticket from nagercoil to chennai on 15september for jurny in booking office they willcollect a ticket charge o[censored]ltra deluxe bus the fare is 365 but at the time of journy they will given asuper deluxe bus for jurny we asked the conducter he replied that it is the order o superrior officers so we pay for ultra deluxe bus and travel in a super deluxe bus th bus no is TN74N1494 so please take nessary action and save the passenger from the cheating officers

Good Morning Sir,

My name is Ramesh. I was travelled on[protected] Friday from Chennai to Tirunelveli at 8.00 PM Ultra Deluxe (Fare 315 Rs) (towards Kanyakumari Dept Bus) . In between villupuram to trichy heavy rain the bus full of water . Bus full of hole . I was totally wet .very worst bus service . 33 peoples very scared . And the TNSTC peoples collect entertainment charges including the ticket fare but there is no TV . If I asked the peoples they respond very worst manner

[protected] Tirunelveli to Chennai super deluxe bus also the same entertainment less problem created no TV but video coach. Bus timing is 7.10pm from tirunelveli bus terminus but reached “Perungulathur” at 8.30 am but bus name is express ” non stop”(what is the meaning that ).But the bus going all the bus stop . get the people standing .finally bus breakdown in “Madurantham “ .That bus stopped in three canteen each canteen Half an hour

We have to plan to go to our native last minute so we choose bus .But this travel is not satisfied the people .If it is continuous means people totally avoid TNSTC Transport .Alternative chance is “Private Travels and Train “.So government get aware of this problem .

So much of college students struggled to go college at correct time and working peoples .I saw there ladies can’t control our children’s the children’s were crying

“So in future TNSTC Transport is best Transport in Tamilnadu we expecting that to”

Sir,
I am Arun from Coimbatore, on 23.08.2011 at 10.30 a.m i am waiting for bus to reach Town Hall in Krishnammal Bus Stopping at that time a bus 90A Somanur to Ukkadam bus TN38 N 1918 was crossed the bus stop, but bus has left the stop and went 100m far and then stopped , i ran way and entered the bus and asked the conductor
is this place was stopping for u? he replied, bus stopped only unloading passengers not for u this is my bus i am not yours servant and refused to give ticket and forcibly said to get down. At last i get down with tears in my eyes

Conductor Name: Mr.S.Thangaraj
Bus.No: 90A
Route: Somanur to Ukkadam
Regn.No: TN 38 N 1918

My Name: P.Arun
Mobile No:[protected]

Hi,

I travell through state buses very often as my dad is a conductor we have a family pass(given by Govt) to travell in tamil nadu.

Bus TNSTC staff in CMBT says only one person can travell in pass for 1 bus

I have never heard about that rule before

there are ony 3 buses which goes to my place RS mangalam other 2 buses are full and the 3rd bus have one passanger who is already going in Pass so i cant board the buss (there was 18 seats free at that time)

Its a government pass and how can TNSTC say i cant travell when seats are available

finally i did travell in the same bus after paying for my seat(Seat No 13) even though the bus was never full till i reached my place

Can some one check if TNSTC really have such a _______(Dont like to use abusive words in a publick forum) rule and if so please for god sake change that hell ......

I Happened to travel in a TNSTC bus from Vellankanni to chennai with my family a couple of months back. belive me that was the worst of the worst travell in a bus ever in my life (i used to travel by state buses 8 to 9 times a year for 18odd years, as my father is a conductor in MTC)

the bus was a ULTRA DELUX bus (atleast thats what they call) Rs 200 i bought 12 tickets (9 adult and 3 small childrens,TNSTC does not give seat for 1/2 tickets so i bought 3 full tickets for them too). the bus was full of bed bugs (Mootai poochi). the bus reached Pondi and we asked the conductor to stop the bus for us to complaint, but the driver and conductor never stopped.