On 17th December 2010 I have couriered a document to FH Ingolstadt university, Germany from Chennai (Airway Bill No:[protected]. TNT promised a delivery time of 3 days but till 24th December 2010 the document has not reached the destination, Hence I spoke to your representative Elita Gonsalves was told that it will delivered in another couple of days until January 4th 2011 was told it be will delivered in a day or two , On January 4th 2011 Elita Gonsalves was told that the shipment has been Lost during the transit and will check with the Higher department to know the status of the refund. Meanwhile I had send my shipment through DHL on Jan 5th by paying Rs.1090 , On January 7th the TNT online status showed that it about to be delivered as they have found out the one which was lost , Again On January 7th i spoke to Elita Gonsalves and her team leader Anjali and was promised that the shipment will not be delivered at any cost and destroy it , And had a received the Email confirmation about the same and also Anjai promised that she will calling me back on monday Jan 10th before 6.p.m to let us know the status of the refund. On Jan 10th i came to know that the shipment have been delivered to the university and confirmed with the university, As Anjali did not call by 6.pm on Jan 10th Hence i have called the TNT Customer service but was not able to get any information as Elita Gonsalves and Anjali have left for the day ,On Jan 11th 2011 I Spoke with Elita Gonsalves and asked for Anjali and was told she is not available , Hence I spoke with Mr.Sharath shetty and he told that he will be checking the status of refund and also for all the inconvenience. He said that will check with claims Department to let us know what the best can be done
Hoping to get it resolved as quick as possible Was this information helpful? | 
Hence I spoke with Monica suvarna ( claims department) said the refund would be done, but almost 2 months have gone but still no reply from her
Hoping to get it resolved as quick as possible