[Resolved]  Toshiba Laptop — defective product and unskilled service

Address:

Bangalore, Karnataka

Dear Sir,
This is to bring to your notice the corollary of issues haunting my life ever since the purchase of a Toshiba laptop. Please be patient enough to go through this mail and help me out in this case.
I purchased Toshiba Satellite A665-3DV5 Laptop bearing Serial#XA632514K from Amazon on 24th December 2010 paying USD 1069. Before I could start using the new gadget, this laptop has started giving the trouble of intermittent screen flickering.
Since the frequency of failure became close day by day, I registered a trouble-ticket#[protected] with Toshiba Care India on 18th April 2011. This case was attended Interavanco, Chennai and the issue was identified as a Software issue and laptop was returned after reinstallation. But issue persisted since the first day itself and I had to visit them thrice within a month reopening this trouble-ticket. Finally they washed off their hands telling this model is very new and unaware how to solve.
Without able to use the laptop, I logged a ticket#[protected] again on 20th July 2011 when I was in my hometown, Kottayam. They again reinstalled the software and returned without any proper analysis. Had to re-open this ticket again, they replaced complete Motherboard and returned. No improvement and hence referred to Cochin service center. In Cochin service center, LED screen was also replaced. Even after a total of 4-5 visits, still issue persisted.
Without knowing what to do or how to escalate this issue, approached Bangalore service center logging a trouble ticket#[protected] on 12th November 2011. Again same software updates and issue persists. They closed ticket without resolving the issue and intimating me.
Again for same issue, I logged another ticket#[protected] on 2 December 2011 in Bangalore service centre. They forward laptop to Delhi, stating that they are not to repair it. Its more than one month now, since laptop is at service centre.


In brief, I registered total 4 trouble-tickets for the same issue.
• #[protected] at Chennai on 18th April 2011 and returned laptop on 9th may 2011 (updated software and bios ). Issue continued.
• #[protected] at Kottayam on 20th july 2011 and returned laptop on 7th October 2011 (Motherboard and LCD replaced). Issue not solved.
• #[protected] at Bangalore on 12th November 2011 and returned on 26th November 2011 ( software update and checked graphics card). Same issue continued.
• #[protected] at Bangalore, on 2nd December 2011 and still laptop is in service centre.
All together laptop is been service centre for more than 150 days within one year of warranty period without solving the issue.

Please note that after spending USD1069 on a laptop, I couldn’t use it at least for a month comfortably. And I would have spent lot of my valuable time and money visiting Toshiba service centers across South India. Warranty got expired on 24th December 2011 and I’m and I’m deeply upset without knowing what to do

tom xavier
[protected]@hotmail.com