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[Resolved]  Toshiba Laptop — high level complaint

I bought a new toshiba laptop. its under warranty. some pixel ofthe screen(damaged), keyboard(keys not working), and battery(backup) cd drive are not
properly.i went to service station, i was shocked that instead of fixing the problem i was told that only battery will be replaced and screen will not be replaced as it 's not fully damaged, and key board they say only few keys are not functioning so they will not replace it instead they offered me to buy a 2yrs extended warrantyfor 6500/- rupees .This is an example of worst cst service i have ever experienced, i was also told that i can do what ever i feel like they r not going to change the damaged parts leaving no optionfor me either than going to consumer forum.i collected money for whole 2 yrs to buy this laptop and now wth this kind of attitude from a big company like toshiba and their cst ser is provided by HCL-----all i can say is i am hurt and planning to move to court----lets hope for the best
Complaint marked as Resolved 2020-08-14 00:02:34
Complaint comments  40 CommentsShare0Tweet0

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Toshiba Laptop — display screen has got damaged.

the display screen has got damage. i want to replace it. it is within the warranty period. what wil b the cost of repairing. plz kindly send me the cost and address where d screen can b repaired or replaced.

Toshiba Satelite A200 Laptop — Service Problem

I bought toshiba laptop on 12Jan, 2008 and from the first day they it show blue pixel in the middel of the screen. When i talk to toshiba about this they allot me case number and told me to go service center.
When i visit service center, they refuse to change tft and said it should contain 5 dead pixels...
now What should i do?
I too buy toshiba laptop and from the first day they it show blue pixel in the middel of the screen. When i talk to toshiba about this they allot me case number and told me to go service center.
When i visit service center, they refuse to change tft and said it should contain 5 dead pixels...
Sel[censored]sed tosiba satelite laptop model, it's data cards slots damages so i can't used internet data cards, i am also staying in pune can it possible self repaired my laptop in pune hoe much cost repairing it? i want repairing it fastly so pls. guide me.

Toshiba — Recovery CD

Dear Sir,
I am Sumesh working in Abu Dhabi Multinational Company as a Senior Designer in Oil & Gas Refinery Company. I bought TOSHIBA Laptop Model No: A 200 - E 562 ( Z7442976Q ) from Kerala,
Southern Associates
President Bazaar
Kuruppam Road
Thrissur - 680001
Email: [protected]@sancharnet.in
Sales Divi:[protected], 2421719, 2389173
Service Divi:[protected], 2389172
Purchasing Date :[protected]
Sales Manger : LEO


Customer Name: Sumesh T.M
Thandamparambil House


My problem is that when I got the laptop I don't know how to take the recovery, so gone their from where I purchased, from the shop person look at it their is no option in that. They told me that they will give the recovery cd from the same model laptop. I waited for it. After 3-4 days I again went their but nobody responding at all. They played with me for few days. But still not get yet now. Now what happened, I am working in Das Island about 180 km away from Abu Dhabi 3 days before my laptop Vista in corrected. only the way is recovery from the recovery cd. So I am in big trouble. I don't have the CD cant go from here this is an island. their are so many procedure for it, if want to go to Abu Dhabi. And also with this laptop I am connecting to my family and others. So this is closed now. I contact my friends which are near to my house if their is any chance for getting the recovery cd from that shop. But still they are not giving. Tell is that shop manager giving good customer service? please accept my request and take necessary action for my complaint. Hope you will reply back.
Dear Sir,
I am Sumesh working in Abu Dhabi Multinational Company as a Senior Designer in Oil & Gas Refinery Company. I bought TOSHIBA Laptop Model No: A 200 - E 562 ( Z7442976Q ) from Kerala,
Southern Associates
President Bazaar
Kuruppam Road
Thrissur - 680001
Email: [protected]@sancharnet.in
Sales Divi:[protected], 2421719, 2389173
Service Divi:[protected], 2389172
Purchasing Date :[protected]
Sales Manger : LEO


Customer Name: Sumesh T.M

My problem is that when I got the laptop I don't know how to take the recovery, so gone their from where I purchased, from the shop person look at it their is no option in that. They told me that they will give the recovery cd from the same model laptop. I waited for it. After 3-4 days I again went their but nobody responding at all. They played with me for few days. But still not get yet now. Now what happened, I am working in Das Island about 180 km away from Abu Dhabi 3 days before my laptop Vista in corrected. only the way is recovery from the recovery cd. So I am in big trouble. I don't have the CD cant go from here this is an island. their are so many procedure for it, if want to go to Abu Dhabi. And also with this laptop I am connecting to my family and others. So this is closed now. I contact my friends which are near to my house if their is any chance for getting the recovery cd from that shop. But still they are not giving. Tell is that shop manager giving good customer service? please accept my request and take necessary action for my complaint. Hope you will reply back.
Sir, In my laptop tosiba satalite DVD-RW not warking.It showing driver problam.
Within 3 months of purchasing TOSHIBA Portege M600 Notebook from HCL (under 3 year extended global warranty for which extra money is paid), inner layer of LCD screen broken while doing usual work, without any mishandling.

When I contacted service centre of TOSHIBA at JAIPUR (HCL Infosystems Ltd), they asked to pay Rs. 26, 000/- towards cost of replacing LCD. I contacted HCL and TOSHIBA, requested for technical investigation of notebook to find the cause of damage (LCD screen may be broken by technical defects also).

HCL concluded the matter saying " FOC replacement is subject to approval of TOSHIBA". Toshiba concluded the matter saying “mishandling as cause of damage without any technical investigation of notebook". Toshiba is not interested to find out the cause of damage as they are prejudice.
I am software engineer in pune.
I purchased a laptop of toshiba from US. But it has some battery problem. every time i need to clean that battery then it starts. As it is in warrenty period, I went to Toshiba service centre in pune. But service is so poor. firstly the man at centre said it has RAM problem so i will demand for that. But the problem was same as previous. Then he said we need to check mother Board. Now i am calling every day to ask status they are not Picking the phone. I am staying too far from that centre.

Shame on that centre which is working for thoshiba.
Dir sir,
my laptop modle no is setelite a300/a300d
and sir my problem is i can't access internet service in my laptop
i'm under trainee in network engineer ...
plz tell me what i do ?
Please let me Know the full Address with phone no of TOshiba services, PUNE
Toshiba laptop service is one of the worst service. I am waiting for three months to change my screen. My laptop has under international warrenty, but still i am waiting.
I completely agree with you on the attitude Toshiba, rather HCL - India Has towards their customers. You are lucky that atleast you got a reply, we have given our laptop for repairs since past 4 months and we yet do not have any reply nor we know the status. We have experience the same from Bombay HCL and they have clearly said" Do wat you want" we are not in a position to inform you the staus as of now.
I really fail to understand what is a company like Toshiba upto having HCL as their service partners in India when they have innumerous complaints for the service back up. can some advise how to reach our voices to Toshiba headoffice customer care department.?????
I have also experienced such disgusting and worst ever after sales service by Toshiba coupled with unprofessional attitude by their service provider M/S HCL Infosystems Ltd, Marol Naka, Mumbai.

I had purchased laptop model SATA 100 Sr.No.57089401Q in June 07’ from their reputed authorized dealer and further paid extra amount of Rs.7, 865/- towards additional 2yrs warrantee pack.

From Oct 08’ the laptop has been under repairs for problems associated with over heating of charger leading to stoppage of its functioning as well as frequent over heating of the entire laptop screen/body. After replacement of the fan motor, while testing, weird prints were coming on the screen signaling internal stress cracking of the screen. Though the cause is clear cut due to frequent over heating of the screen as well as the faulty charger, the HCL service center has refused replacement under warranty under pretext that such internal cracking could also occur due to mishandling. All efforts to justify that there has been no mishandling or damage whatsoever to their engineer incharge & service chief Mr.Jitendra Mishra at Mumbai, except for the assurances that the matter will be investigated & if necessary referred to the principles M/s Toshiba for technical scrutiny & advise to establish the exact cause, have not yielded any action from him.

The service provider has refused to respond to several calls & even to acknowledge several emails sent to them including their head of service located at their headquarters in U.P.

I wonder how to go about further to get the justice from their principles M/s Toshiba.

J N Shahani
[protected]
Now toshiba invent a new car rechargeable battery could be charge 90% in 5 minutes, and off course have a high capacity, if toshiba can usa this battery in the laptop field, we will get more confortable use Experience from it when recently the high capacity replacement battery only have a 4400mAh(such as: http://www.usa-batteries.com/laptop/toshiba-satellite-pro-300-series-battery.htm...
Dear Sir,
I purchased a Toshiba Laptop Model No. M-100 (Serial No. Y6126875K) from Haridwar Uttrakhand.
My problem is that when I got the laptop, pirated Windows XP were installed in Laptop and when i asked for Original Windows XP to the sales executive he reply me that laptop has been formated and they dont have any CD for recovery.

Please help me how can i get Original Win XP in my Laptop. Win XP keys printed on the backside of the laptop.

Shiv Chaudhary
Phone : [protected]
I have a Toshiba laptop which I had bought more than a year back, it worked great and was everything I wanted from a laptop.
But around 4 months back, the sound stopped working. Not only that, the laptop started getting hot around the region where the sound card was located. Since my laptop was in the warranty period then, I took it to the HCL Infosystems servicing centre in Pune at VimanNagar in Feb 2009 (Since Toshiba has a tie up with HCL for servicing it's laptops).
I was advised to keep the laptop at the centre for inspection, and since then my troubles with Toshiba's After service has started.

At the centre, I was told that since there was a problem with the soundcard, it would be replaced free of cost, and it would take around a week for the part to arrive.
That was in Feb 2009. It's now been 4 months and my laptop has still to get it's sound card replacement. Not only that, the employees at the centre (who don't bother picking up phones) are extremely slow and ill mannered with the way they talk to their customers. They do not bother calling you or mailing you of any status updates.
The first time I left my laptop at the centre, there was a mark on my screen (caused by a pen) and the left side of my laptop, just above the USB drive was cracked.

Since I have visited the centre umpteen time now, I have interacted with their other customers also having laptops belonging to HCL and Toshiba. Their stories are the same as mine. Delayed servicing, rude employees who make them wait forever and multiple trips to the centre, just for getting their laptops fixed.

All this, because Toshiba couldn't make a laptop that does not fail in it's warranty period. I've been made to run around, trying to fix my laptop for around 4 months now, and it's getting really tiring, especially, if you have a job.

Not only that, last week, when I went to the centre, I was told that the soundcard had indeed arrived and I had to send them my laptop, but in the afternoon, I get a call from the centre saying, that the sound card that they had was of the wrong type for my laptop. Here, I wait for 4 month to get my laptop fixed, and they cannot even get the part right.

My advice to any potential Laptop buyer in India: Avoid Toshiba and HCL if you value aftersales support, especially after seeing the pathetic kind of service that they provide at the service centre in VimanNagar.

My only wish was that I had found this site earlier and avoided a costly mistake with Toshiba India.

Will try and post updates here...
Thanks a lot all of you guys for posting the above comments. It helped me to avoid buying a Toshiba laptop. I m looking towards other options like Dell, HP etc who offer better after-service.

Ketan
Thanks for the information. My Thoshiba Laptop is 4 years old now.
2 years back when it had some issues(actually very big) I gave it to Chennai HCL Service center. Within a weak I got the laptop with new mother board and everything running fine. And we paid nothing as it was under warrenty period.
Now I am in pune. I am facing some other minor problems. Which I am not able to fix. I thought of giving it to the HCL service center. but reading your comments. I decided not to give my laptop to them and going to use with the issues. If I have time I will give this in Chenai or Bangalore If I am able to visit them…
Thanks for the comments…
Toshiba Services in India has changed and very good now. Try calling their Call center at [protected] or [protected]. Now Toshiba Services are available at more than 30 cities. Experiecne change.

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