[Resolved] Toshiba Laptop — Disgusting customer after sales service | |
I had purchased a Protege Toshiba Laptop from the aurthorized Toshiba dealer at Nehru Place, New Delhi. Within two months of the purchase the adapter of the laptop failed. On notifying the dealer, one Mr Amit of the Toshiba showroom at Nehru place in New Delhi, of this issue he promptly laid off his hands of it and diverted me to take up the issue with the service center. He even advised me to raise a consumer court case against Toshiba on me telling him of the poor after sales service at Toshiba. On approaching the service center they said that they would forward the complaint to some office of Toshiba. Ever since i have been waiting for some response from them and have been following up relentlessly without any success. Toshiba has no care of the customer after selling the product and once there is some problem with the laptop and in case some emergency files are stuck in the hard drive of the laptop expect no help from Toshiba and till the time of their mercy we have to just keep following up and visiting their offices begging them for some assistance. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
6 Comments | |
Comments
This is about my experieince at Toshiba service centre - Begumpet, Hyderabad.
Toshiba after service and customer supports is disgusting and sucks badly. I would never advice anyone to buy Toshiba laptop. They are basically not keen in giving service to their customer. People who are associated with them like HCL are even worse. There is no sync in between them. Global support people will ask you to login call with them and service centre people wouldn't even be aware of any such call. They are so pathetic that they can't even arrange laptop common parts like battery. And Toshiba doesn't have any means by which you can buy parts on your own.
Toshiba after service and customer supports is disgusting and sucks badly. I would never advice anyone to buy Toshiba laptop. They are basically not keen in giving service to their customer. People who are associated with them like HCL are even worse. There is no sync in between them. Global support people will ask you to login call with them and service centre people wouldn't even be aware of any such call. They are so pathetic that they can't even arrange laptop common parts like battery. And Toshiba doesn't have any means by which you can buy parts on your own.
well i had purchased a laptop month ago and i m facing problems regerding lcd display when i went to the service centre they told me that my lcd is damaged it needs to replaced nw itz 15 days i havn't get any type of communication wid service centre
SPARE PARTS
OUR VEGETABLE TRY OF REFRIGERATOR IS DAMAGED. HOW TO GET NEW ONE? PLEASE PROVIDE THE DETAILS EMAIL ID: [protected]@rediffmail.com22%
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I am facing problem to download the driver .
SO, plz Solve my problem as soon as possible.