[Resolved]  Toshiba Lcd — Faulty Remote

Address:

Pune, Maharashtra

See the mail below..... no reply so far forget about the resolution.

-----Original Message-----
From: abhishek.rai.[protected]@gmail.com
Date: Thu, 29 Mar 2012 07:23:27
To: <[protected]@toshiba-india.com>
Reply-To: abhishek.rai.[protected]@gmail.com
Subject: Defective replacement for remote

Mr. Mayank Agarwal,

As per our discussion today, I am sending you this email and looking forward for free replacement of the defective remote.

I bought the LCD on 27 Jan'2012 with 3 years warranty. Model number 32PB2. The remote was not working properly from day 1. I had to press the buttons quite a few times and I also tried at different angles as I thought it must be an issue with panel.

I brought this into the notice of the technician sent from your service centre. I asked if it is an issue with tv panel that its not receiving signals properly. He waived it off casually stating that its a new remote and the buttons are tight. Panel is absolutely fine, its just the remote but its not bad. It will start working better after few days.

It never happened and situation got worse but as long as it was working with some effort, I didn't complain. It use to work sometimes and sometimes it doesn't so I couldn't prove it thus I didn't call. Finally it stopped working completely a week ago.

I called and logged a complaint 2 days ago for replacement. Complaint number[protected]. The same technician came and he said that the remote is defective so it needs to be replaced. I asked him about warranty then he said its only 15 days so it will cost Rs 900. The remote is not damaged from anywhere physically, it was a manufacturer defect. I tried to reason with him and asked him why he didn't check it at the time of installation when I pointed this thing then he tried to forge me stating that if I want he can get me an original remote in just Rs 700 internally. Its a forgery thus I refused. I called service centre and later part of story, you are already aware of that.

I want a quick and clear response as I asked you in our conversation as in case if free replacement refused then I will be using at as legal document in my case.

Regards,
Abhishek Rai
+91 [protected]
[protected]


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