[Resolved]  Toshiba Satellite Laptop — Toshiba laptop

Address:

Mumbai City, Maharashtra

I bought Toshiba Satellite Laptop from Vijay Sales. The same day i realized the Shift keys on the laptop dd not works, then i went to replace it. They replaced it. After ten days or so, i realized that the LCD screen had diagonal lines appearing on it. I spoke to Vijay Sales and they said I would have to take it to the Toshiba service centre if i wanted a replacement. I took it to the service centre and Toshiba refused to exchange the laptop and instead just replaced the LCD, saying that replacement of the product only happens within 14 days of the purchase. I supposed i was delayed by a day. Now after 7 months or so, while the laptop is still under warranty, the LCD shows the same diagonal lines as the last screen. I filed he complaint with them and they again offered to replace the LCD. One of the cust. ex. on their phone line did tell me that this was happening due to faulty motherboard and so i should be getting the motherboard replaced instead of changing LCDs all the time. Now when i wrote to [protected]@gmail.com, this executive Rachna Joshi has been constantly telling me the rhetoric that executives do and not being helpful at all. On several occasions i have asked to speak with her superviser but she refuses to. what if this new LCD also goes bad after 6 months and by then my warranty would have expired, who would pay for that?

While i was still having a hard time with the faulty screen business, a new problem has appeared- I have a thick one inch vertical black line on the right hand side of my screen which has reduced the working screen-space by one tenth. I have been trying to get an engineer from Toshiba to visit me for over a week now, but all i get to hear from Toshiba (same executive) is some futer date that comes and goes.

I will have to bear the burden of investing in a Toshiba laptop, which, by the way, once i used to swear by. My last Toshiba lasted me five years. I am really trapped in this poor and apathetic attitude shown by Toshiba. Not only i will never buy Toshiba products, but also save other from buying one.

The current status is that I am still chasing Toshiba to make some sense.