[Resolved]  Tour Operator — Worst Management

Address:

Mumbai City, Maharashtra

This is to inform you that we had joined your NM 1 starting 28th October 2011. I would like to point out the problems faced during the trip due to ill management by Heena Tours and Travels-

• The Paras International Hotel (which was informed last minute) was in pretty bad shape and substandard. The lift was not working and there were cockroaches all around the room. In spite of informing the tour manger/Mumbai office nothing corrective was done.
• The Tour mangers had very little knowledge of route selected and were neither courteous nor polite. There were instances where in the tour mangers were shuffled between the tours.
• The Basic purpose of joining Heena was for your own kitchen and promise of 100% Vegetarian food but both were not fulfilled. On Half the trip your Kitchen was not available and Non Veg food was kept along with Veg foodin 2 instances. Your Kitchen was extended for some time after continuous follow up with your head manger at Delhi and Mumbai office.
• Evening snacks were served once only in full trip in spite of request to tour manager for snacks in evening for kids it was not fulfilled. Passengers had to follow up for water and snacks in bus which were out of stock most of time. Even reputation of heena for Bedtime Milk, juices, Khakhras at breakfast was hardly fulfilled.
• The litenary provided was not followed which leaded to additional travelling and pack lunches. The route taken from ranikhet to Corbett was dangerous as it had 50+ km of single lane ghat section where almost all the passengers had problem.
• The Bus did not have all India permit in place leading to long routes and time consumption for paying road taxes.
• Due to mistake on part of your Manger one of my bags was left at Corbbet hotel. This in turn was received back in Mumbai with help of fellow passenger.
• The Jungle safari route selected was really sad one.
• No proper replies received from Manger nor the Head Manger or Ghatkopar office. None of your staff was ready to share phone numbers of core management team of Heena Tours for escalation.

All in all this was not the experience expected for our families from heena tours. We had good experiences with you in our previous trip and that was the reason for selection of Heena paying highest rates.