[Resolved]  Toyota — Irresponsible & rude dealership

Address:

Jalandhar, Punjab

Hi ,
I booked Innova on 28th Feb 2012 from Castle Toyota , GT road ,Jalandhar , at that time the price of the vehicle was Rs.11.04 lakhs , it increased after the budget by Rs. 34000 . I never had any hitch on the hike as its not anybody's fault however I was expecting the dealer to inform me before the billing ,which did not happen . I was called to do the billing and I deposited the half of the down payment while moving out of the premises I read a leaflet on latest prices ,when inquired the rep. did not have any answer as to why I was not informed on the hike .
I then escalated the issue the GM Sameer , he was callous enough to pass on the blame on me and advised me to have come to the dealership and have a look at the prices displayed , this was ridiculous and high-handedness . I am located 15Km away from the dealership and he wanted me to come and check the prices instead of informing over the phone. On further argument he passed me on to the Customer service manager Gauri Sharma , who was "kind enough" to ask me to check the prices from the newspaper as company paid huge amount of money on advertisement ,according to her it is not dealership's responsibility , its should be customer's initiative to refer to newspaper to know about the price hike ; finally I called customer care number for Toyota and spoke to rep. who gave me the complaint number as TCM[protected] dated 5th April 12 , nothing happened on the complaint for 3 days , then again I called up to know that complaint has been closed without my notification on behest of dealership, strangely the Representative named Mohsin advised me to that nothing much could be in this.
I am amazed at the customer service of Toyota company and also the way their dealer is into arm twisting exercise .
I want to know through this portal from Toyota as to what is the policy of price hike.
Should the dealer not inform the customer on price hike post-booking before calling customer for billing or its customer duty to refer to newspaper or other media to know what he has to pay as final price to dealership.
Innova is available only after a wait period of at-least 1-2 months , me feeling is that company is least bothered if customer shows interest or not all they are cared about is the sales.

I am yet to take the delivery of my Innova but I am in double mind despite the fact that I have paid half of the cash down payment.



Agreived,
Parveen Salaria
Jalandhar
Mob # [protected]