Trackon Courier Pvt Ltd — loss of wristwatch courier throgh your company

sir,,,
my cousin had send a watch on 27 july 2009 from chandigarh sector 44-B by your courier.and mr nitin charged 220 rupees from chandigarh to gurgaon and told her that it will go open and also made declairation showing the cost of watch 2200 rupees.but i didnot receive it in 3-4 days and then i go to the trackon courier office gurgaon,hero honda chowk.i got courier but when i opened it there, wasnot having any watch,it was just empty case.then i talked to them they told me to not to receive it and i didnot receive it.then i talk to mr. nitin chandigarh.he puts on hold me for entire one month and then promise me to give me a watch and he tried to solve the entire matter in 500 rupees.
i am havinf the bill of that watch..we are not mad. i can't compromise.he is also misbehaving to ma cousin sister.and continuosly saying comapny cant do any thing against me.
POD number for courier was[protected]
and receipt number was[protected]

you people are saying u ensure costomer satisfation now see what are your people doing.they are cheating us for name of you.
now i need a quick response from your side and expecting a deceison soon.because i cant wait any more.i will file a court case against your courier and lodge a FIR against mr nitin for misbehaving.
we are not dumb customers

you can contact me on my number-[protected]
or mail me on my email id- ravi.mehta.[protected]@gmail.com

thanks