[Resolved]  Tradus — Delivery Issue of Tradus and poor customer care

I have not received the item: Hard Disk through Tradus order no 8046670_01. Apparently the seller had given to Aramex with shipment number [protected] a wrong Pin Code (700201 instead of 711201) in Shipping Address and the courier could not deliver it. Delivery failure was reported on 19/03/2013. Since then I have repeatedly contacted seller through tradus platform but received no response from seller. I have escalated the issue twice to Tradus but all I got was a return mail saying my complaint is being attended. I have repeatedly talked to Aramex and given them the correct Pin code but still the courier did no further attempt at delivery. As on 30/03/2013 the status of shipment as per courier is that it is being returned to seller.
I have requested to Tradus through e-mail to kindly cancel the order immediately and make me a refund. But it appears Tradus has no customer care. All they ever respond with is an auto generated reply.
Please help to get my money refunded from Tradus.
Disputed Amount: 4590