[Resolved]  Travel Chacha — Worst Service

Address:

Delhi

Poor customer service???, I would say no SERVICE at all.

It is my fate that Google search resulted this travel agent in search for a low price airline ticket.. I booked a ticket 20 days in advance, their system generated a temp PNR number which was not a valid one and I came to know that after checking with the respective airline. Everytime when I called them, either I got a reply, that my booking is under process, and will be confirmed within 48 hours or due to technical problems, they couldn`t confirm it. But for sure, they will confirm it, ONLY a day before the journey date and ONLY if you call them and keep on reminding them irrespective that you book a ticket a month advance. Seriously, I don`t know the trick behind it. Believe it or not, I would have called them nearly 40 to 50 times. Everytime, when you call them, you can`t talk to the same person you spoke already, you would get a standard reply that the person is no longer with them.

Due to some reasons, I had to cancel one of the booking. When I called them at 7:30 in the morning to cancel it and my flight time was around 10 am, I was told to contact after 10 am as the staff will login at 10 am...(!!!!!) I had to call the airlines and cancel it... but trust me, it was not so easy to do.... as the ticket was booked under different agent name and not by TRAVEL CHACHA. Finally I managed to cancel it. After 2 weeks of following with Travel Chacha, I got a reply that my ticket is still active in their system and I need to send a mail to cancel which was so pathetic.

They would say, after 20-21 days, the amount will be refunded. They were keep on saying this for 2 months. I had to call them every alternate day. But finally my amount was refunded back after serious struggles. Also there was a difference, the amount told and the money refunded. My serious advise, do not use their service.

I was really frustrated and lost my peace.

My email ID: [protected]@zapak.com