[Resolved] Travelport Holidays — Cheater company | |
I had received travelport holiday package as a gift from the Mobile Store. On sending the completely filled voucher, it was returned back saying i had mentioned a single destination instead of two different destinations. (Though "Goa" and many others were mentioned as differerent destinations against different hotels in their DESTINATIONS head in the voucher). On inquiring, they bluntly refused to entertain any query once the voucher is rejected. They had even not searched for the availability of the accomodation for the 1st destinations. It seemed that they are waiting for any minor mistakes by the claimer and they can refuse on vague grounds. I even asked them to modify my destinations if they think it unfits their rules but in vain. The strange answer i got from the customer care lady was "WE ARE DOING BUSSINESS"... Sorry!!! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I agree with you, this company is a cheater company. They offer promos to attract people but find all loopholes to avoid their obligations.
Snapdeal and Travelport and fleecing customers and you should be beware:
1) Snapdeal has been selling a hotel voucher from some agent called travelport offering 4 night stay for Rs 4099. They also carry a long list of hotels across India and customer can choose from any of them
2) Snapdeal takes advance payment of Rs 599 for the voucher and asks you to pay remaining Rs 3, 500 to Travelport
3) I purchased 2 vouchers on 5th Jun from snapdeal and emailed the same to travelport on 6th June. I choose the hotel dates in last week of August which was 3 month ago. This, was to make sure that I get the booking in my preferred hotel.
4) I kept on trying to contact them with no response, . Finally on 11th June, I got the bank account details from travelport where they wanted me to deposit remaing amount. They refused to even let me know if my preferred hotels are available. Since I had already paid Rs 1198 for 2 vouchers, I decided to take further risk and again deposited Rs 7, 000
5) Once I deposited all the money, again they became unresponsive. Till today i.e. 19th June I ahve not heard back.
This is full 2 weeks of wasted effort for a travel booking that does not take more then 10 minutes on any other travel website.
I have heard from others that Travelport use similar delay tactics. Thus they will come back to you every 10-15 days and tell you that your preferred hotel is not available and ask you to send a new list. Thus, you will end up going in circles.
Please be cautious while buying any such voucher from Snapdeal and Travelport.
Regards
Dissatisfied customer
1) Snapdeal has been selling a hotel voucher from some agent called travelport offering 4 night stay for Rs 4099. They also carry a long list of hotels across India and customer can choose from any of them
2) Snapdeal takes advance payment of Rs 599 for the voucher and asks you to pay remaining Rs 3, 500 to Travelport
3) I purchased 2 vouchers on 5th Jun from snapdeal and emailed the same to travelport on 6th June. I choose the hotel dates in last week of August which was 3 month ago. This, was to make sure that I get the booking in my preferred hotel.
4) I kept on trying to contact them with no response, . Finally on 11th June, I got the bank account details from travelport where they wanted me to deposit remaing amount. They refused to even let me know if my preferred hotels are available. Since I had already paid Rs 1198 for 2 vouchers, I decided to take further risk and again deposited Rs 7, 000
5) Once I deposited all the money, again they became unresponsive. Till today i.e. 19th June I ahve not heard back.
This is full 2 weeks of wasted effort for a travel booking that does not take more then 10 minutes on any other travel website.
I have heard from others that Travelport use similar delay tactics. Thus they will come back to you every 10-15 days and tell you that your preferred hotel is not available and ask you to send a new list. Thus, you will end up going in circles.
Please be cautious while buying any such voucher from Snapdeal and Travelport.
Regards
Dissatisfied customer
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+91 22 2674 8000
316 Woodrow Bldg Veera Desai Road, Andheri West, Mumbai, Maharashtra, India - 400053
In response to your complaint i would request you to get in touch with me on[protected] .I will ensure that this issue is addressed .To our defense i would only like to give some reasons why bookings are denied, while this may not have been so in your case .
1.Bookings Forms forms are incomplete
2.The voucher has expired .
You will appreciate that these are timebound special offers and subject to time restrictions laid down in the terms as well as conditions imposed by hotels .
However inspite of that we our customer service should have addreesed the issue with more care .
Please do get in touch with me directly on [protected]@travelport.in and i assure you that your this will be addressed within 48 hrs .
Regards
Vijay Kumar
Director - Operations