[Resolved]  Ttk Prestige Gas Stove — TTK Prestige Gas stove - Leak in Jet pike- Major problem

Address:

Chennai, Tamil Nadu

I bought prestige 4 burner gas stove with glass top for 6.5K on 17th with Warranty. We started using this after 18th. The day when started using it, we smelt that gas is leaking. Thought it could be due to rubber tube. we replaced the gube and still it was smelling. Also we felt hot on the glass top when we cook.

Yesterday suddenly to our shock, we found that even after switching of Knob, fire is still burning from jet under the gas stove continuously. Due to this glass top is getting heated.

We contacted the dealer. He sent a serviceman and told that it should be attended by Company person.
We logged a complaint at[protected] and Reference # is 29066. When we call them there is no proper response. They said service man will come but not confirming the date and time. They are saying no technician available. How we have manage without a gas stove which is mandatory for daily usage?

We have purchased prestige as we thought is branded and good. But it looks like our assumption is wrong. We are fed up with this product.

A consumer product is falied within a week of delivery and there is no proper response. Can someone look into his?

Thanks
Muthukumar
[protected] / [protected]