TTML — Non refund of my cheques

Address:

Thane, Maharashtra

Sir
Asked for a T.T.M.L broadband connection on 29/5/2011
Visited by a rep. On 31/5/2011.Assured of a connection in 2 days.
Issued cheques HDFC Chembur 764153 for 561/- IRs &
764154 for 1322/- IRs To Mr Pankaj [protected] & [protected]
Visited by a tech. On 1/6/2011. Told connection required a booster or not possible.
Contacted Pankaj said the required installations would be done in a day's time.
No contact after that! Pankaj refused to pick up any of my calls (nearly 60 made in 2 days)
Contacted him from a public boot ----answered----said he was out station----connection would be provided ----Not to worry.-----(3/6/2011)
Visited Vashi customer care center (all the way from CBD 7 kms away).Was assured the job would be done in 2 days & to bear with them.--3/6/2011
Until 8/6/2011 again my phone calls were not being picked up. No one came!
Again visited Vashi customer care -----ASKED FOR RETURN OF MY CHEQUES.
Was assured they would be posted to me in 7 days.
Gave a written complaint too.
Was told my A/c no. was[protected].Was told to Mr Fizal [protected] (never picked up his phone)
Got a new net connection from SSV
Registered a complaint on TTML web site.[protected] on 10/6/2011---still open.
Registered another complaint on TTML web site[protected] on 15/6/2011---giving cheque details
(still open)
Checked with my bank 21/6/2011.Both cheques cashed instead of returning it to me.
Please intervene & stop this harassment & mental torture besides expenditure on phone calls
and trips to customer care centers 7 kms away.
Another complaint registered on TTML web site[protected] on 21/6/2011-
Mario
[protected]—F5/3 sect.3 CBD.
22/6/2011