TVC Sky Shop — non delivery of product

Address:

West Bengal

With profound heavy heart it is told to rest of india's customers that tvc sky shop has proved to be highly unreliable and unauthentic in their business. kindly refer to the experience ....an order was placed through internet for Himani Datta, on 31st july while order no given was OW00008307 and on net it was shown that it has been dispatched on 2nd august...today it is 16th august and neither customer care nor the postal services are able to tell , where the order has gone..
in one of the talk with customer care, one executive told that since your order(dr Slim tea) is in high demand so must have taken time to process. if this be the answer then why the hell company is not closed, when you don have the supply to meet the demand. second time when i tried to speak on customer care no, which as per their website is suppose to tell us the order/delivery status of order..told that we cant tell the status as the no is some thing else then why the hell the no is given on website. thirdly a nasty experience, when i called up customer care, i found 4 times each of 5 minutes call duration, and again IVRS system telling that all customer care executives are busy on call and your call is important to us, as if whole india is there on phones placing order to them . i am not bothered about a 1000 rupees i paid for service, but i really wonder how a web service has been provided to them without knowing their authencity.
it is a serious request that such websites should be immediately banned in the country and they should not eb allowed to advertize their products.... very pathetic, unrelaible, highly unprofessional, careless , and the worst of the service ever seen........God bless customers who interact with such companies.......