[Resolved]  TVS scooty pep + — The service from the dealer is improper

Dear Sir / madam

I recently got my scooty pep+ serviced from the "M/s Mahalakshmi Motors - Malkajgiri - Hyderabad" the dealers and authorised service centre of TVS company. I had a problem in the handle bar & fork. For the same problem earlier i got serviced twice, and the problem has not been rectified. This time again he said he has to do the same process which he did in earlier two services to rectify the problem. I dont understand whether he is rectifying the problem or not but he is charging me the huge fees saying he rectified. Instead of rectifying the dealer is playing the blaming game on me.
I request the the TVS company to kindly look into the issue and the dealer. The behaviour of the dealer is very rude towards his customers. which i feel is not good for the company.
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Aug 14, 2020
Complaint marked as Resolved 
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The following message I have sent to Siddhivinayak Motors, Goregaon (W), Mumbai, Maharashtra
Please take some action.

Quote
Dear Owner,

I do not know the name of the owner of the Dealer Siddhivinayak Tvs
from where I brought Scooty Pep. I would like to narrate the whole
incidence about after sale service.

I have received the Tax Invoice on 30.7.2012.

I have taken delivery of the vehicle on 24.7.2012, but till today I have not
received the photo I.D. of my husband Shri Vijendra Madhukar Mohite.
I have been promised by your office that I will receive all the documents i.e
Tax Invoice and original Voter’s ID of my husband very next day.
I have been following it up regularly, but in vain. Till today I have never
got a single call from your office. I called Shri Zen of your office, he was
very rough on the phone. He informed me that your office do
100 couriers in a day and he does have time to call up each and every
customer for the confirmation. Your office really courier 100 couriers in a day,
then you must be having a excellent turnover. When I have requested for a phone
number of a owner, he said I will not get it and I have to
come to the office, I am a kidney patient (suffering from Nephritic
syndrome) and he was very rude on the phone and told me that
I have to come to your office to talk to the owner. He does not respect
the customers at all. Yesterday i.e. on 30.7.2012 I called your office and I have
been informed by Ms. Chaitali that the voter’s card has been despatched
to me, but not yet received.

Please look into the matter and revert back to me.
Unquote
sir,

i have already inform you regarding my problem but you didnt do any thing almost 9 days are left pls inform me what is going on.my complaint no.10204.

from reena
I have a TVS Scotty pep the oil leaking, and for. Service, they told me the complete engine should be removed and checked and. Repaired for which they said. it may cost 12000/-rupees oil separate, etc, etc, I want. To Ask. The TVS Scotty company don't u have a service price tag, the show room. Service centres are charging enormous rates. Will u please publish in news paper, media TV etc issue pamphlets for awareness for scooty owners. Also open. A call center for any complaint. Etc.
I have a TVS Scotty pep the oil leaking, and for. Service, they told me the complete engine should be removed and checked and. Repaired for which they said. it may cost 12000/-rupees oil separate, etc, etc, I want. To Ask. The TVS Scotty company don't u have a service price tag, the show room. Service centres are charging enormous rates. Will u please publish in news paper, media TV etc issue pamphlets for awareness for scooty owners. Also open. A call center for any complaint. Etc.

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