[Resolved]  Uninor — Activation of VAS pack without consent.

Address:

Mumbai Suburban, Maharashtra

Dear Sir,

This complain regards to my uninor number [protected]. 3 days back a pack was activated on my number MOBIJOBS. I had nothing to do with activation of this pack. A charge of Rs30 was also deducted from the balance. I called the customer care the following day and requested them to deactivate the pack and reimburse my money.
They directed me to call up 777 which is the number for activation and deactivation of VAS services. I deactivated the pack and there was an option which was if the Pack was deactivated without my consent. I selected that as well and the IVR told me the money would be reimbursed in 48hrs.

After 48hrs I called up the customer care because the money was not reimbursed. The CC person told me that the money cannot be reimbursed as I was the one who activated the pack. I asked him if that is so how did I activate the pack. He was not able to answer me. I then asked him to connect me to his superior. After a long hold someone came to the line. This guy tells me that the money was debited because I use internet on mobile (which i have a separate data plan for that). I told him it was a subscription service that was activated and not because of data usage. He then told me it was because I had clicked something online. There was some argument that followed.

The crux is I have been denied my money and the reasons given are not substantial and they resort to lie to convince me.
Now I have resolved to take the issue to consumer forum.

Please help me get the issue resolved.

Regards,
Preetam