| Address: | Ahmedabad, Gujarat |
Hello,
my name is saumil shah. I am holding a uninor pre-paid connection. I DID recharge my card with rs. 99 at uninor office C g road, ahmedabad, gujarat. At that time I was told that I will be getting following credit:
uninor to uninor -- 6000 seconds
uninor to other mobile -- 18000 seconds
I agree with scheme. I got all credit that I was told.
Then after 5 pm, I tried one local call but I got message of balance insufficient. Then I called to customer care o[censored]ninor, recharge scheme mentioned above is not application between 5 pm to 10pm.
Then I went to uninor office where I DID my recharge. I asked executive, who had recharged my card, about scheme. But she DID not know that this scheme is not valid between 5pm to 10pm.
Then I insisted her to check that scheme in detail. Then she went to her senior and then came back to me and told me this scheme is not applicable between 5pm to 10pm. Basically, that executive DID not know full detail about plan at the time of my recharge. I asked her to revert my recharge but she refused.
I have recorded my conversation with executive. So I can submit it if required.
My phone number is [protected]. Was this information helpful? | 
I am Advocate Suhail Ahmad Khan from bareilly. I with my 4 numbers port to UNINOR from BSNL. but now i think that it was my great mistake. it is my third time i m suffering from uninor's services. last month I recharge my uninor no. [protected] with 198/- Rs after seeing that I will get 50 STD mins free as shown in sms but i didn't get it. I called customer care office more then 4 times after that I got these STD mins. After 6 days I recharged my another no [protected] with same 198/- Rs. the same problem i faced here again. I called customer care. they answered that mins will come in 24 hours, but didn;t come, i try again noe they told me it will come in 48 hours. i waited 48 hours. atlast it comes.
now I recharge my uninor no. [protected] again on 20 may 2011 at about 1:00 pm again I got my others secs but not get the STD Mins as given sms on previous day. as Usally i called C. care again they ask again it will come in 24 hours, but didn't come. again i called after 24 hours then they said wait 48 hours. today now it 6:28 pm but i donot get the mins. now they r saying that processing is much slow.
I want to know to the uninor officer is it the policy of company that if some one give more pressure then they will give STD mins otherwise it is not given by company.
pl solve my problem. i m also enclosing its copy to consumer form, bareilly as well as TRAI.
SUHAIL AHMAD KHAN (Advocate)
Jail Road, Registry Office, Bareilly
[protected]
[protected]
[protected].