[Resolved] Uninor — unethically deducting the money for subscribing the value added services | |||
Today I recharged Uninor prepaid no. [protected] by Rs.50/-. By 3 hours they deducted Rs. 30 from my account by saying that your are subscribed for my chat services and its rental is Rs. 30.- for a month. First of all I had not made any such request, neither they had asked before deducting the money. They had straight way deducted the money. This this unfair trade practice adopted by the company. After great difficulty I able to get there two customer care no. 121 and 198. 121 never register any complaint. When I asked 198 on what ground you had deducted the amount they said that you had registered this service on 20/9. But I was not making any calls and sms from this no. due to lack of minimal balance. There executive also not able to give any proper solution and just asked to deactivate it by sending the sms with *598#. Which I did it. But they had not returned my balance amount which I had asked to return as I had not asked for any service. I asked them show me proof that I had asked for this service, but he was just saying that you had asked and therefore we had deducted the amount. I think they are using unfair practice to siphon of the customer money. I request you kindly help me in recovering money and stop this kind o[censored]nfair practice. Kind regards, Ashok Gupta Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
UNINOR — Amount deducted without my concern
Amount got deducted without my prior knowledge. I am on roaming and made a recharge for my convenience. But some unwanted service has been activated without my concern. Please deactivate that.Please refund back the deducted amount ASAP.
Regards,
Payal
[protected]
An amount of Rs.30 have been deducted from my balance without my concern. This has happened on 17th Sept at about 11:30pm. And when I called up in the customer care, the executive informed me that some scheme has been activated in my phone.
When i spoke to the customer care executive, he forwarded my call to 777 and informed me that the scheme will be deactivated and the amount will be added back in my account. But when i tried to deactivate it, the server spoke "your request cannot be fulfilled".
Today too I have made several attempts to contact the customer care executive, but your customer care executive has blocked my number due to my complaints. Now I cant even reach the customer care executive, this is why I had no option rather than writing here about the problem.
I would have no problem if your customer care agents would give an proper treatment. But inspite of an faulty deduction, the customer care agents instead of helping me out, have blocked my number in the customer care centre. What type of service is this??
Kindly look into the matter
When i spoke to the customer care executive, he forwarded my call to 777 and informed me that the scheme will be deactivated and the amount will be added back in my account. But when i tried to deactivate it, the server spoke "your request cannot be fulfilled".
Today too I have made several attempts to contact the customer care executive, but your customer care executive has blocked my number due to my complaints. Now I cant even reach the customer care executive, this is why I had no option rather than writing here about the problem.
I would have no problem if your customer care agents would give an proper treatment. But inspite of an faulty deduction, the customer care agents instead of helping me out, have blocked my number in the customer care centre. What type of service is this??
Kindly look into the matter
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+91 90 5909 0590
+91 91 2509 1121 (From Uninor Number)
+91 91 2209 1220
1-10-39 to 44, 3rd Floor, Gumidelli Commercial Complex, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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UNINOR — Unfair Trade Practice
Dear Sir,I have recharged my no. with Rs. 50 as the offer was available full talktime with free 120,000 Uninor to Uninor seconds. But today by 01-10-10, I have not received the free seconds. I raised the complaint to their customer care, but now they said that they had credited the same on 14-08-10. They don't have any evidence for this.
Regards,
Shorya Tiwari
[protected]