Uninor — Cheated me by giving wrong info and deducted rs. 46 from my main a/c balance

Address:

Khordha, Odisha

Hello sir,
Uninor has activated an internet pack of Rs. 5(30 mb) on my number [protected] on 23rd June. When i asked for the info by calling customer care, they denied that its their fault, they have said me due to my mishandling, i have activated the service on my number and they denied to refund my balance (rs. 5) back. So although i had an active internet connection on another mobile, with no choice left, i have browsed facebook for about 1 hour in my mobile(uninor number) which should be 10-15 mb max. But i was shocked to see after disconnecting the internet, they have deducted 46 rs. from my main account balance instead of deducting it from net balance i.e. 30 mb, and i have tried customer care after that, but due 2 their problems, i could not connect to them. After 3 days, they have refunded my balance rs. 5. So when i called customer care and talked to them that its due to their wrong info my 46 rs was deducted, their senior executive have said that i have taken a special request on your number, wait for 2-3 days, hopefully it will be resolved soon. I have waited for 4 days but i get no response. So today i again called the customer care but they have denied that the balance cant be refunded, under no condition, they have again lied that customer care has already provided this info on 23rd June that due to the some technical problem, 5 rs was cut from my account and will be refunded within 72 hours, which is a complete lie. They have not given any such type of info through sms on 23rd June. They have simply harassed me and wasted my time, and for their own mistake( the wrong info by customer care) made me suffer by cutting rs. 46 from my account. So please help me in getting back my rs. 46.

Chinmaya Panda