[Resolved]  Uninor — misleading public showing bogus offers in website

Address:

Mumbai City, Maharashtra

Uninor is cheating the public by showing the bogus offers in its official web site. I had recharged my mobile on 16th Jan 2012 with Rs.500, as per the plan shown in its website i was entitled to get the talk time of Rs.600 however i got only talk time of Rs 500. only.I had communicated with customer care department for the same for many times but they respond me properly.
I had wrote them at least to update the same in their web site and not to cheat the public. Till now they had not updated the same in their web site.



Please make some arrangement to stop them cheating public.
Regards,
Rajan Mani


Below is the conversation between uninor officials and me.

RE: Non attendence of complaints‏

11:35 AM
Reply ▼
care Add to contacts
To rajanmani adhikari
Dear Sir,

Thank you for contacting Uninor.

We apologize for the inconvenience this matter may have caused.

With reference to your below mail, we write to inform you that your concern has been escalated to the concerned department.

We request you to allow us some time so that we can revert with the status for the same at the earliest.

We require your kind co-operation in this matter.

Thanks and Regards,
Arun
Customer Care

From: rajanmani adhikari [mailto:[protected]@hotmail.com]
Sent: Thursday, January 19, 2012 8:53 PM
To: care
Subject: RE: Non attendence of complaints

Dear Mr. Rajesh

I would like to drag your attention that still in your official website "www.uninor.in" it is showing Recharge of Rs.500 will get talk time of Rs.600. This is shame on information technology department of your telecom that after drawing your attention also the same is not been updated.

I am not satisfied with your reply.The trailing mail was for drawing your attention regarding the updation of your web site. You are cheating the public by showing expired offer in your web site.
There are lots of people who are being mislead by your web site. Please make the habit o[censored]pdating your website.

Regards
Rajan Mani


From: [protected]@uninor.in
To: [protected]@hotmail.com
Date: Wed, 18 Jan 2012 09:58:12 +0530
Subject: RE: Non attendence of complaints

Dear Sir,

Thank you for contacting Uninor.

We apologize for the inconvenience this matter may have caused.

We would like to inform you that the recharge of 500Rs now updated .Recharge of 500rs getting the amount full talk time 500rs (life time validity).so we are unable to credit the amount of the same.

Nevertheless, for any further issue, kindly call up our dedicated complaint helpline198 (toll free) to get a speedy resolution. For queries, you may call our customer service at [protected]/121 (charges at 50p per 3 minutes)

Alternatively, you may also visit our Uninor cellular website at www.uninor.in

We require your kind co-operation in this matter.

Thanks and Regards,
Rajesh
Customer Care

From: rajanmani adhikari [mailto:[protected]@hotmail.com]
Sent: Tuesday, January 17, 2012 6:49 PM
To: care
Subject: Non attendence of complaints

Dear Sir,

I had recharged my uninor account (transection ID[protected] with Rs. 500. As per your official website www.uninor.in I should get the balance of Rs.600,however i had got only Rs.500. When I inquire with your customer care representative they said that the offer expired 3 months ago, and said that site is not regularly updated. I think this is not the responsible answer from such a responsible and reputed telecom. This passes very bad impression to your customer, your offer is expired 3 month ago and still in your website you are showing the expired offer.

I asked your customer care representative repeatedly for registration of my complaint, however they denied for the same. In my opinion offering something in the official website and denying form that is equivalent to fraud.

I request you either to make any arrangement for refund of my amount and or justify me for the same.


Regards,
Rajan Mani Adhikari
Mobile no. [protected].