Uninor — regarding wrong debit in my A/c

Address:

Ahmedabad, Gujarat

Dear sir, mobile no [protected]
my mother had got a msg from uninor saying that a recharge of Rs 60 will give Rs 80 bal whr Rs 65 will be given immediately n the bal would be given in 48 hrs. The bal amt is still not received instead uninor debited Rs 15 as music unlimited service, the msg of which was sent by voice portal 52211 and further it was written that it will be renewed after 7 days by ? amt. I cant understand what the scrap is. My mother had not made any request of such kind.
I am also using uninor service n my wife is also using the same. I am also having similar experiences with uninor every now-n-then. I request Uninor to plz transfer Rs 15 (which is still to be given in the 80 rs bal) n rs 15(which was wrongly debited) ie total rs 30 should be given back to my mother's mobile no. [protected]. If this is not done I shall go to the consumer forum with this problem.