[Resolved]  Uninor Telecom Service — Tariff Rates have not been applied as per IVR Message by Uninor

Address:

Rangareddy, Andhra Pradesh

On 26 Mar 2012 as per dealer o[censored]ninor and Uninor Customer Service word I rechage Rs 36/- and got message from Uninor IVR "You have recharged with Rs 36.00 Tariff : Local @1p/2sec Validity 90 days. Talk time Rs0.00". As per same message I called local and Tariff cuts Rs 15/- for 15 minute. I asked Uninor Customer Care and they apologize and told Rs 36/- recharge for STD calls. Then after I started STD calls and suddenly on 25 Apr 2012 tariff started cutting RS 1.50 per minute. Same I asked to Uninor Customer Care at 1300 hrs on 25 Apr 2012 and Mr Satish again apologize and told me to call after half and hour and assure that the matter will be resolve. At 1410 hrs on 25 Mar 2012 again I call to Uninor Customer Care and asked same the lady operator told me that she transfer the call to her senior and hher senior Mr Madhu denied to do any thing and challenge me for complain regarding same issue. The message which I received and stated to you earlier still is with me. In my area as per Uninor site Mr Sntosh Kumar Kannan mobile no [protected] and email [protected]@uninor.in but same mobile no always switch off and twice I mailed got no reply. the email also preserved as evidence.
My humble request to justify the matter and already I loose some money due to misled by Uninor dealer and Customer Care. The action should be taken like this cases by which telecom operator should thing twice to do so and challenging the customer for complaining.