[Resolved]  Uninor — unauthorized deduction from balance

Address:

West Bengal

Thanks for subcribing to chat. please recharge ur account to continue getting this service 20-june-2012 02:20:24

Hello ! bhakti raas service has been deactivated on ur uninor mobile phonr no [protected] de to insufficient balance.27-june-2012 02:50:35

u have recharged with Rs. 50.00 ; PF:Rs. 2.00; Tax : Rs. 5.50; Talktime Rs. 50.00 Balance talktime :Rs. 50.38 30-june-2012 12:51:29

dear customer u have been recharged with Rs. 50.00 trx Id : [protected] 30-june-2012 12:51:30

you have successfully renewed my chat service at Rs. 30.00 ur subscription is valid for 30 days and will be auto-renewed at a maximum Rs. 30.00 30-june-2012 20:18:15

these was the previous history ( messages ) of what uninor company is doing unanimously with the money of their customer. I am fully unaware about what they are going to activate on my phone neither with any prior intimation nor as per any request for the same from my end. This set is rarely used for outgoing. Hence when I first try to call from this set after recharging as above on 01.07.2012 12 noon I got the IVRS that I have not sufficient balance for the call. Then I check with *222*2# and found the magic that shows my balace is only Rs.0.38 . I immediately contacted with customer care which was also at my cost . Executives from customer care were also very busy to get in touch and at last they made me optimist after discussing all that I may returned the same amount within 48 hours. But this was also in vain.

I need proper clarification from uninor end for the above.