Uninor — Uninor online recharge unsuccessful

Address:

Dehradun, Uttarakhand

I use uninor online recharge service and recharge my mobile with rs 470 inr using my debit card and recharge is successful but nothing comes in my balance my balance is rs 0.01 inr and when I call to uninor customer care and 198 they always say no recharge is done in your number...
uninor number : [protected]
transaction ID : mpdc[protected]
transaction amount : inr 470.00
transaction datetime : [protected]:01:38