Uninor — without permission while taking my balance amount

Address:

Puducherry

Sir, My name is UMAR FAROOK my phone number [protected] and i have serious problem with Uninor service. They activate services(like chat,or something) without taking my permission and deduce my balance 30 RS ,15 RS,5 RS and my father number [protected] and my sister number also each time(It happened to me many times) .When i called back them asking why they activated services without my permission they tell that it is an technical problem and we will deactivate the service if i provide certain personal information (Mobile number i called last time,last recharge made, last sms made...)and customer care employee told that he has deactivated the service.I waited for them to refund my money, but they had not refunded..!
After some days I called them back asking why it is? The customer care employee said that i told them to deactivate the service ,not to refund...! they are are not responce my questions .!
So funny it is while taking money from my account they had not asked me a single time,but while refunding it i have to explicitly tell them to refund...! along with giving them my personal information...what is this ?????? y you doing like this .. uninar company is irritate for every time ...The care they take to refund my money they had took while taking money from my account. .. please solve my problem

thank you

umar farook