[Resolved]  Unitech Uninor Mobile — NON CREDIT OF SPECIAL VOUCHER

Address:

Haridwar, Uttarakhand

Respected Sir/Madam,

I received a SMS from the Uninor Care (NO UW-650001) on 28 Dec 11 at 1618 hours stating that a benefit of 3,900 local seconds will be given with 30 days validity specially on my mobile No [protected] after recharging with Special recharge of Rs 19/- for that day only.

Accordingly, I got that recharged immediately vide Transanction ID No[protected] dt 28 Dec 11 at 1842 hours. Though it was mentioned in the message that the benefit will be credited in 48 hours of recharge, the benefits have not been credited till date. On specking to the customer care officer named Mr Ashok, he again requested to wait for next 24 hour and assure me that the benefit will be given within next 24 hours.

However, even after lapse of 70 hours, neither the benefit has been received nor the customer care number is attending the call. When I called initially, they kept me on hold for ONE HOUR, ONE MINUTE AND FIFTY FIVE SECONDS and then disconnected the call. And now on calling the complaint/customer care number, option for "speak to customer care officer" is not being given on my number.

It is not a matter of just Rs 19/-, but it is a matter of providing the services to the customers by these mobile companies.

I'm complaining you about the above case to take suitable action against the defaulters and to give suitable instructions to the company so that such instance should not be repeated with other customer.