[Resolved] UniverCell — Cheating! | |
Hi, i bought a new N72 nokia mobile from universal after 3months it say no net work coverage i had taken the Mobile to a nokia center and they had said would take 10 to 15 days .i went after 15 days and they said nothing to do we are not sure what had happened so asked the universal people i went -they said that we have to send this mobile to niokia center i explained to them and they said we would send to the nokia people so would take 10 days.i was sent to nokia again and again no one had responded to me and one nokia center said that we don't see any proof that right from the beginning you had given it to us for service and i had showed the proof he is saying that one particular # should be taken from the Mobile they did not take so i will not accept because i do not see any proof is this my mistake ???i had used the mobile for 3 months only i had spent my moneyy to travel one place to another, , , , , i had all the proofi gave Rs.8.500 for this Mobile i bought the Mobile aprl-2008 and this happend jul-2008justice please! wating for a good reply at the earliest!Nicole. Next E-Mail On Wed, 1/28/09, [protected]@univercell.in <[protected]@univercell.in> wrote: From: [protected]@univercell.in <[protected]@univercell.in> Subject: Re: NO RESPONCE To: [protected]@yahoo.com Date: Wednesday, January 28, 2009, 7:05 AM From: [protected]@univercell.in Subject: UniverCell thanks you for your feedback Dear Customer, Thank you for taking the time to write in your valuable comments. We will respond to your feedback shortly. At UniverCell, we look into every detail to ensure that you take home a rewarding shopping experience.We hope that you extend your continued patronage and give us an opportunity to serve you better. Regards Customer Relations Team UniverCell Next E-Mail: Hi, Sure !sending it to youRegards, Nicole --- On Wed, 1/28/09, [protected]@univercell.in <[protected]@univercell.in> wrote: From: [protected]@univercell.in <[protected]@univercell.in> Subject: Re: Fw: [Fwd: Re: NO RESPONCE] To: [protected]@yahoo.com Date: Wednesday, January 28, 2009, 7:52 AM Hi, i had sent you the invoice as per your E-Mail. Regards, Nicole --- On Wed, 1/28/09, Nicole Kidmn <[protected]@yahoo.com> wrote: From: Nicole Kidmn <[protected]@yahoo.com> Subject: Re: Fw: [Fwd: Re: NO RESPONCE] To: [protected]@univercell.in Date: Wednesday, January 28, 2009, 8:05 AM Hi Sir, We have got your mobile for further process, We need your Invoice number(Bill), And your contact number. Regards Sivagami Customer Relation Team Hi Sir, Sorry Sir, We have got your mail, I need your contact number, IMEI number and the invoice number(Bill) Regards Sivagami Customer Relation Team UniverCell Hi Sir, Sorry Sir, We have got your mail, I need your contact number, IMEI number and the invoice number(Bill) Regards Sivagami Hi Sivagami, i had sent the detail 2 times and already nokia people and univercell had taken 5 to 6 months to resolve this issue i'm at the back of your company for the past aug, sep, oct, nov, dec, jan now could you plase resovle this at the earliest.check with this E-mail id [protected]@univercell.in i had eswnt to them as well i got this id from the bill . Regards, Nicole --- On Wed, 1/28/09, [protected]@univercell.in <[protected]@univercell.in> wrote: From: [protected]@univercell.in <[protected]@univercell.in> Subject: Re: Fw: Re: Fw: [Fwd: Re: NO RESPONCE] To: "Nicole Kidmn" <[protected]@yahoo.com> Date: Wednesday, January 28, 2009, 1:34 PM Hi, We had not yet recieved your details, Please can you sent your contact number. Regards Sivagami Customer Relation Team UniverCell Hi Sivagami, Kindly give me your PH#.regards, Varnikha --- On Wed, 1/28/09, [protected]@univercell.in <[protected]@univercell.in> wrote: From: [protected]@univercell.in <[protected]@univercell.in> Subject: Re: Fw: Re: Fw: [Fwd: Re: NO RESPONCE] To: "Nicole Kidmn" <[protected]@yahoo.com> Date: Wednesday, January 28, 2009, 1:34 PM Hi, We had not yet recieved your details, Please can you sent your contact number. Regards Sivagami Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 73 Comments | |
Comments
UniverCell A S Rao Nagar Branch — Poor Response
Dear Concern,I Mr G Pradeep Kumar purchased New Mobile handset Samsung model SCH- B559 with said condition of Dil Khol ke bol offer which should provide Rs 750 Talktime on 30th May 2011. Further I contacted your dealer shop over phone but response is very poor neither they are are reverting back. Here I failled to get the talk time for which I am forced to recharge for those passed days everytime. I am unable to reach the showroom due to continous out of station.
The Response level of the staff is seen very pathetic however we see the name and fame o[censored]nivercell is fantastic from past years.
Please look into the matter why they are not responding or any other problem occured say the ESN number has been wrongly entered to another's Account.
The Mobile Number is [protected] with Device MEID No. A0000024A6BD41
Thanks & regards,
Pradeep
Hand Ph : [protected]
nokia/nokia c5 mobile phone — battery problem,some other problem
battery not working properly and its present time backup is 12 to 16hours only so please replace my battery
name: veersingh
nokia c5
purchase date[protected]
mobile no. [protected]
imei no. 353702/04/371592/4
battery no:[protected];067055
BL-5CT
Quick Reply
COMPLAINT ABOUT THE MISBEHAVIOUR AND CHEATING OF YOUR STAFF MR. SUNIL OF KAMMANAHALLI BRANCH, BANGALORE.
On 13th September 2011 we had purchased N8 from your Kammanahalli branch, Bangalore. One Mr. Sunil who claimed that he is the Manager attended to our queries. My daughter who wanted to gift this N8 to me as a birthday gift had visited several showrooms in and around Bangalore and collected information about the Gifts and the best price for the purchase. Mr. sunil your representative at the Kammanahalli Branch, Bangalore promised us to give Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity along with any other Gift if offered by Nokia. He also made a few phone calls in our presence and confirmed the above package and till that time he was not aware of the synesier head set which was offered by Nokia along with N8. we had infact negotiating with him since 9th September for the best deal and also there was no stock of N8. He also claimed that from Nokia company there will definitely be some form of gift. Though other centres offered us much lesser price with Gifts for the same N8 we decided to pick it up from your Kammanahalli branch, Bangalore. On 13th September Mr. Sunil called up and asked us to collect the set when we visited the showroom he lied to us that there is only Black color and production of other colors has been stopped. He also requested us to pay Rs. 1000/- as advance to collect the set from Go down. However we paid the full amount of Rs. 22000/- and he promised to deliver the set in One hour. Though we got the set after almost 2 hours none of the Gifts were given to us and he promised us that it will be given in 2 or 3 days time. In spite of repeated phone calls and visit to your showroom attitude of Mr. Sunil towards us changed and he almost started abusing us. After a big fight we finally managed to get one synesier head set on 28th of Sept. which was due from Nokia as it was printed on the box. Though Mr. sunil agreed to give us Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity he changed his words and started fighting with us for no fault o[censored]s.
During my frequent visit to the show room i found that Mr. Sunil behaviour with the customers is very very rude. In fact we never expected such behaviour from the staff o[censored]NIVERCELL WHICH IS SHAMEFULL. Customers are to be treated with respect and not to be abused by such third rated persons and we as customers are not here to pay Rs. 22000/- and get abused by such third rated and irresponsible persons.
I hope that action will be taken against Mr.Sunil immediately for lying and abusing the customers in order to maintain the reputation o[censored]NIVERCELL.
Vivek.
On 13th September 2011 we had purchased N8 from your Kammanahalli branch, Bangalore. One Mr. Sunil who claimed that he is the Manager attended to our queries. My daughter who wanted to gift this N8 to me as a birthday gift had visited several showrooms in and around Bangalore and collected information about the Gifts and the best price for the purchase. Mr. sunil your representative at the Kammanahalli Branch, Bangalore promised us to give Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity along with any other Gift if offered by Nokia. He also made a few phone calls in our presence and confirmed the above package and till that time he was not aware of the synesier head set which was offered by Nokia along with N8. we had infact negotiating with him since 9th September for the best deal and also there was no stock of N8. He also claimed that from Nokia company there will definitely be some form of gift. Though other centres offered us much lesser price with Gifts for the same N8 we decided to pick it up from your Kammanahalli branch, Bangalore. On 13th September Mr. Sunil called up and asked us to collect the set when we visited the showroom he lied to us that there is only Black color and production of other colors has been stopped. He also requested us to pay Rs. 1000/- as advance to collect the set from Go down. However we paid the full amount of Rs. 22000/- and he promised to deliver the set in One hour. Though we got the set after almost 2 hours none of the Gifts were given to us and he promised us that it will be given in 2 or 3 days time. In spite of repeated phone calls and visit to your showroom attitude of Mr. Sunil towards us changed and he almost started abusing us. After a big fight we finally managed to get one synesier head set on 28th of Sept. which was due from Nokia as it was printed on the box. Though Mr. sunil agreed to give us Head set worth Rs. 2500/- Carry case worth Rs. 500/- through his personal capacity he changed his words and started fighting with us for no fault o[censored]s.
During my frequent visit to the show room i found that Mr. Sunil behaviour with the customers is very very rude. In fact we never expected such behaviour from the staff o[censored]NIVERCELL WHICH IS SHAMEFULL. Customers are to be treated with respect and not to be abused by such third rated persons and we as customers are not here to pay Rs. 22000/- and get abused by such third rated and irresponsible persons.
I hope that action will be taken against Mr.Sunil immediately for lying and abusing the customers in order to maintain the reputation o[censored]NIVERCELL.
Vivek.
I am Girinath here & i am working in Oracle India & i am in Yelahanka Newtown, Bangalore.
Please make 10mins o[censored]r precious time to read this fully & understand my issues.
Today morning i stepped into Univercell store for purchasing mobile(Yelahanka Newtown Bangalore branch). Then decided for Samsung Galaxy Y & it was 7500/-.
So, 1.5K i paid & remaining 6K i swiped my HDFC credit card. It didnt happen properly & the machine used by them was not proper & some loose contacts were there which they rectified & tried. Almost 4 to 5times they tried & swiped. I got a msg from HDFC that 6000/- has been deducted & approved. But Univercell guys says that it didnt happen. Then immed i spoke wid HDFC cust care & they confirmed me that Transaction has happened successfully & the Transaction No is 074914.
But Univercell guys are telling that it didnt happen & they are not ready to give the mobile to me. They told me that to check tomorrow(2nd May). But when they are not ready to give me a solution today, why do i need to leave that 6K with them.
I asked Univercell guys to come to my Home which is very near to shop & give the mobile. If transaction is failed, anytime you can directly come to home & take the mobile. But even for that they were not ready & the response i got from them really hurted a lot.
I dont like to escalate like this to Higher levels coz even i came from that stage of life. But every wrong things in my presence happened. One of the guy from Univercell called me & he told that his name is Rajashekar & he is MD o[censored]nivercell in Karnataka. Then later i asked his manager no & Email ID & i told him that i want to escalate & again when i asked his name. He told some Abdul speaking. By this itself its very clear that no one is serious in things. & also today evening when i called, they told that we will be giving the mobile now, u can come & collect. But when i went there, they have sold the phone which was opened by me today morning & they told that there is no Stock with them. How can they sell the product when Box piece is opened?? Its something very clearly states that they are cheating & doing something wrong & they are not true to customers.
The Univercell guy which i was dealing with was Devanand([protected]) & also i spoke to Mohamed Arshad([protected]) in phone & he also didnt give any good response & directly he is telling that Univercell is not responsible for this... & when i asked the seniors no, they were hesitating to give & this email ID's i got from internet. If they have not done anything wrong, why should they fear.??
Is this the customer satisfaction you are giving? & the words spoken by them was not in a decent manner. Now i didnt get my money back neither my phone which i had opened the box today morning.
I request you to kindly look into this issue & none of the Store merchants are TRUE here & not only here. Even in Univercell near Hebbal, Bangalore also some issues happened long back. Very bad support & service. & also i am not gonna suggest any1 to purchase mobile in Univercell. (I am not blackmailing sumthng, its the worst kind of service they are providing). I was frustrated by the response i got from the store merchants.
Waiting for your prompt response...
Please make 10mins o[censored]r precious time to read this fully & understand my issues.
Today morning i stepped into Univercell store for purchasing mobile(Yelahanka Newtown Bangalore branch). Then decided for Samsung Galaxy Y & it was 7500/-.
So, 1.5K i paid & remaining 6K i swiped my HDFC credit card. It didnt happen properly & the machine used by them was not proper & some loose contacts were there which they rectified & tried. Almost 4 to 5times they tried & swiped. I got a msg from HDFC that 6000/- has been deducted & approved. But Univercell guys says that it didnt happen. Then immed i spoke wid HDFC cust care & they confirmed me that Transaction has happened successfully & the Transaction No is 074914.
But Univercell guys are telling that it didnt happen & they are not ready to give the mobile to me. They told me that to check tomorrow(2nd May). But when they are not ready to give me a solution today, why do i need to leave that 6K with them.
I asked Univercell guys to come to my Home which is very near to shop & give the mobile. If transaction is failed, anytime you can directly come to home & take the mobile. But even for that they were not ready & the response i got from them really hurted a lot.
I dont like to escalate like this to Higher levels coz even i came from that stage of life. But every wrong things in my presence happened. One of the guy from Univercell called me & he told that his name is Rajashekar & he is MD o[censored]nivercell in Karnataka. Then later i asked his manager no & Email ID & i told him that i want to escalate & again when i asked his name. He told some Abdul speaking. By this itself its very clear that no one is serious in things. & also today evening when i called, they told that we will be giving the mobile now, u can come & collect. But when i went there, they have sold the phone which was opened by me today morning & they told that there is no Stock with them. How can they sell the product when Box piece is opened?? Its something very clearly states that they are cheating & doing something wrong & they are not true to customers.
The Univercell guy which i was dealing with was Devanand([protected]) & also i spoke to Mohamed Arshad([protected]) in phone & he also didnt give any good response & directly he is telling that Univercell is not responsible for this... & when i asked the seniors no, they were hesitating to give & this email ID's i got from internet. If they have not done anything wrong, why should they fear.??
Is this the customer satisfaction you are giving? & the words spoken by them was not in a decent manner. Now i didnt get my money back neither my phone which i had opened the box today morning.
I request you to kindly look into this issue & none of the Store merchants are TRUE here & not only here. Even in Univercell near Hebbal, Bangalore also some issues happened long back. Very bad support & service. & also i am not gonna suggest any1 to purchase mobile in Univercell. (I am not blackmailing sumthng, its the worst kind of service they are providing). I was frustrated by the response i got from the store merchants.
Waiting for your prompt response...
I bought Nokia C5-05 mobile in Univercell Trichy-Thillainagar.Within 1month i got several problems in touch & mobile hanged several time i went to that stupid showroom again and explain the mobile problem after that they took for service.On that day one on the shop told if again problem occurs we will replace with some other mobile.After service same problem occur i went to that dash showroom and ask for replacement but that dont accept my words.We give to the service center & told what problem.Finally thoes dash guys tell we replace the same phone only.We told when it will be receive to you but they wont call me again i quarrel with that dash guys finally thoes tell i takes 15 days to receive.Wait 1ly 15days after that i plan go to consumer court.People please dont buy mobiles in univercell this is my request to all o[censored]
i bought a micro max modu mobile at aadi offer in chennai'velacherry universal showroom aadi offer price was rs.3499 but they they sold it to me at the rate of rs4550 they said Samsung Bluetooth was free i bought it after that i called universal customer care and asked details about that they gave vellacherry showroom manager no i called him asked about this issue they said that this is a combo pack so we cant do anything then they asked to get a Reebok sun glass or watch as free i think this is cheating so i want the solution
To.
The Managing director
univercell
Hi, sir i had bought aircell connection from chennai vadapalani branch on 10 days back, Presently outgoing facilities is not active even i had submitted all required Proofs. Kindly check and resolve my issue on priority
Aircell no - [protected]
Name of s. balamurugan
Name of Aircell promoter in vadapalani branch - mr ashok
I have spoken this problen to showroom but still not rectified . i need your intervention to solve the same as earlier
Thanks&Regards
S.Balamurugan
[protected]
The Managing director
univercell
Hi, sir i had bought aircell connection from chennai vadapalani branch on 10 days back, Presently outgoing facilities is not active even i had submitted all required Proofs. Kindly check and resolve my issue on priority
Aircell no - [protected]
Name of s. balamurugan
Name of Aircell promoter in vadapalani branch - mr ashok
I have spoken this problen to showroom but still not rectified . i need your intervention to solve the same as earlier
Thanks&Regards
S.Balamurugan
[protected]
Univercell is not really a customer friendly model. I went there (medavakkam) for buying a specific model in NOKIA and they told me that this model has lot of complaints and they suggested a LG model which has no complaints. after 30 mins sales man convinced me and i bought LG. After started using that model, i realized i am not even able to install 10 apps due to memory problem. And i surfed the web and realized that the model in NOKIA which i wanted to buy is hot in the market and had very good review and feed back. Moreover the LG model has Rs400 extra compared to other show rooms.
TOTAL CHEATING ... THEY DON BOTHER ABOUT CUSTOMERS ... AND SO DONEVENT GOTO UNIVERCELL
TOTAL CHEATING ... THEY DON BOTHER ABOUT CUSTOMERS ... AND SO DONEVENT GOTO UNIVERCELL
UniverCell — purchased on datacard
I had purchased a dongle from univercell ,but still my connection is not activated ,as they promised that it will be activated within 48 hrs.when i am making call to manager & stores ,no body is picking the calls....now can you suggest me what to do for further action.UniverCell — Undelivered Order
I ordered a phone online on 30th March. There has been no update about my order, order status, tentative time of delivery. Customer care is not responding my emails. Their phone is always busy. Order # UNCO39588 Will anyone reply?
I had been to BTM store, there was a store manager, with his unprofessional behavior. I have told that, his personality and behavior does not appear as a manager. He started shouting in front of everyone..
He does not know how to talk with a girl, forget about sales.
I will suggest all the friends please do not go there. The shop who does not care about feedback and customer...
He does not know how to talk with a girl, forget about sales.
I will suggest all the friends please do not go there. The shop who does not care about feedback and customer...
i have the same situation, did you get your, mobile or still not delevered??
hai sir,
Today, I went to RAMAPURAM UNIVERCELL shop to ask the 50% aadi offer. One person will explain is name THILEEPEN. He said HTC Explorer had offer MRP 13000 but now offer price is 7500. we ask to him in this offer price univercell only or other mobile shop also will offered. But he said univercell aadi offer no one to give in this price. we will call my wife to seach the mobile price in online flipkart Rs- 6799, poorvika 6399, univercell 5999. we told to him flipkart and poorvika price is around 6400 to 6800 but u will told no body give in this price 7500 what's this... why price like so many different compare to ur shop. He will said reason without vat and delivery charge. We ask to him ur UNIVERCELL online price Rs- 5999 only why u can say this price, he said we will put the online price without vat and delivery charge, but we can calculate the vat 900rs for 6000rs balance 600rs for what purpose like delivery charge ha...The UNIVERCEL online mobile price with vat and delivery 5999 ONLY. But I need some doubt u will fixed the univercell online price is fool for the customers or ur shop seller THILEEPEN will fool us. what this going on who is cheating. We purchase most of mobile from UNIVERCELL but now I can't believe this... very very waste.
PLEASE U DON'T SAY ANY CHEATING OFFER FOR LOW LEVEL PEOPLE. WE ALL GIVE TO MONEY ONLY NOT A PAPER. PLEASE TAKE ANY ACTION FOR CORRECT PRICES
Today, I went to RAMAPURAM UNIVERCELL shop to ask the 50% aadi offer. One person will explain is name THILEEPEN. He said HTC Explorer had offer MRP 13000 but now offer price is 7500. we ask to him in this offer price univercell only or other mobile shop also will offered. But he said univercell aadi offer no one to give in this price. we will call my wife to seach the mobile price in online flipkart Rs- 6799, poorvika 6399, univercell 5999. we told to him flipkart and poorvika price is around 6400 to 6800 but u will told no body give in this price 7500 what's this... why price like so many different compare to ur shop. He will said reason without vat and delivery charge. We ask to him ur UNIVERCELL online price Rs- 5999 only why u can say this price, he said we will put the online price without vat and delivery charge, but we can calculate the vat 900rs for 6000rs balance 600rs for what purpose like delivery charge ha...The UNIVERCEL online mobile price with vat and delivery 5999 ONLY. But I need some doubt u will fixed the univercell online price is fool for the customers or ur shop seller THILEEPEN will fool us. what this going on who is cheating. We purchase most of mobile from UNIVERCELL but now I can't believe this... very very waste.
PLEASE U DON'T SAY ANY CHEATING OFFER FOR LOW LEVEL PEOPLE. WE ALL GIVE TO MONEY ONLY NOT A PAPER. PLEASE TAKE ANY ACTION FOR CORRECT PRICES
I had bought 2 Nokia simmtronics, SP ADX 722 Tab from Universal on 10 days back, both teh Tabs are not functioning, when is enquired in the store, they sais wil not be possible to exchange.Kindly chk & do the needful asap.
Kamalesh
Kamalesh
UniverCell — CELKON Tablet
Please refer to my compliant dated 05.10.2013 regarding the complaint of delay in servicing the CELKON Tablet purchased from your Esteemed shop at Bangalore Yelahanka Newtown. since the e-mail id was non operative, sending my new e-mail id for further communication. The new email id is - [protected]@gmail.comCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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No.16/352,B1, Eramanigalath Complex, Opp Holy Mary Church, Muvattupuzha, Ernakulam, Kerala, India - 686661
As per our telephonic discussion, I would like to tell you that I bought Micromax X118 mobile phone from your official website http://www.univercell.in/ with my user ID rajatdixitmdwd. There is specification of battery stand by time of 240 hours. I checked with the service center two times, got the battery replaced too but after all that they told me & showed me on their official webpage & other websites that the stand by time for this mobile phone is only 10 hours which is not useful for me at all. I bought this mobile just to keep an extra phone with good battery backup.
Kindly check that and do the needful. Anyways, I haven’t used that phone at all and don’t want to keep it. Either you give me the refund for this product or exchange the phone with any other phone with the same price range with good battery backup.
Looking forward to hearing from you asap.
Warm Regards
Rajat
+[protected]