[Resolved]  Usha sewing Machine(Flora) — Sewing machine not working since 2 years

The Sewing Machine doesn't work properly since 2 years.
I had bought the sewing machine (Flora), with lots of enthusiasm from JK Electricals Noida.on 19 May 2007.I bought this Flora model as I love embroidery.

I bought Original USHA stand. From the very first day machine has not been working properly. (Not even its stand works properly)
Many Usha engineers have visited my home several times for its repair but none of the did it successfully.

Whenever service engineer comes to my home every time the machine worked properly but after an hour it returns to its stops working properly.. I am really frustrated with the machine.
My complaint is still pending with the company from more than 1 month.

The mechanic visited my house several times but could not repair the machine even after wasting many hours on the machine and was asking to sign the visit copy. But, we refused to sign the visiting copy as the machine did not work properly even after he wasted his energy on it. We showed him the poor stitch produced by the machine. Even then he told us to sign the copy and when I refused he misbehaved and went back.. I am surprised that even after the machine did not get repaired how he could request us to sign the visiting copy.
I asked the mechanic to replace the machine but I was told that there is no procedure of replacement. We can only repair the machine. I bought this machine because it has 2 years guarantee but I am shocked when I was told that there is no way of replacement.
Mechanic also told me that I can’t use embroidery threads in my machine (Although machine is designed for embroidery purpose).

Now, I have thought moving to Consumer Forum to get rid of the problem, as tension rids me whenever we face such problems.

Today, I have made my mind to apply to the Consumer Forum.

I hope I will get a solution from this defected piece..

Thanking you,
Aditi Agarwal Patwal.
C-413 Sector 22.Noida.