| Address: | Bangalore, Karnataka |
2 hours back i went to Van Heusen (Franchisee), Kammanahalli branch, Karnataka to pick up a shirt and a pant. The sales attender said about this new offer- buy for Rs.4000 and avail Rs.500 off. I picked up a pair worth Rs.4398 and had asked him if i could redeem my points. He said he could not give me the offer if i'm redeeming my points worth 800 (approx). I immediately said i wanted to check how many points do i have to check how much previlige was I not given and eventually i took my Debit card out to purchase.
Meanwhile, the attender and the store owner (alongside) asked me to wait for a sec. I was waiting and then suddenly another customer comes forward and gives his clothes for billing. They happily took that and started billing. When I asked as to clarify that i was put on hold for verifying the points i had accumulated, they said WAIT FOR A SEC SIR, I WILL TELL YOU ONCE I BILL THE OTHER CUSTOMER.
Being a Van heusen Previlege customer, I was supposed to be given importance and for basic courtesy that I was standing for my bill to be delivered to me.
In view of this discourteous behaviour, I had to say THANKS FOR THE SERVICE OFFERED and leave the store immediately.
My question is : WHY WAS EXISTING CUSTOMER NOT GIVEN IMPORTANCE ?? WHY INTRODUCE CARD SYSTEM IF THEY WANT NEW CUSTOMERS ONLY? WHY?? Was this information helpful? | 
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