[Resolved]  Videocon D2H — Exchange of defective Washing Machine

Date: 18/02/10

To,
The Manager,
Videocon Industries Ltd.,
Orangabad.

Sub: Exchange of defective Washing Machine

Dear Sir/madam,

This is to inform you that I, R.P.Agarwal, purchased one Videocon semi automatic washing machine(Model no. marine+, Serial No. 702562) from "Sita Furnitures and Electronics" at Agra on 03/01/2009. It was delivered to our address on 04/01/10 and during “demo” some problem in the machine was identified by your representative only. Accordingly we lodged our first complaint on 04/01/10, subsequently some of your service engineer attended the problem. But after a few days again some problem was observed in the machine and again your representative attended the problem and this process is going on since last 1 ½ months.

I would like to tell you that maintenance is required in some running machine but you are maintaining your defective machine on the verge of our discomfort. We are really very much disappointed by the response given by such a big name “ VIDEOCON”.

However details of my enrolled complaints are as follows:
AJR [protected] 4 JAN
AJR[protected] 7 JAN
AJR[protected] 2FEB
AJR[protected] 11 FEB
AJR[protected] 14 FEB
AJR[protected] 16 FEB
AJR[protected] 17 FEB

So, its my humble request that you kindly exchange this defective piece by the new one which is my genuine right otherwise I will have no option then to lodge a complaint to the consumer court.

Regards,
R.P. Agarwal
D-65, Transyamuna Colony,
Phase-II, Rambagh,
Agra-282006
Mobile: [protected]