d2h Complaints & Reviews

Sir, I purchased & renewed Videocon D2H subscription for 3 months starting 7th Feb 2013. Also committed by dealer that I will get additional 3 months free subscription. But my satellite tv service was stopped by Videocon d2H on 18th April 2013 even before the end of subscription time. I have the audio recording of the said discussion. I called up Videocon D2H customer care and even visited dealer but did not got any help. Kindly resolve my complaint.
Dr. Avinash A. Kapoor
Mobile - [protected]

I have bought videocon D2H 5 months ago .. The engineers came after 2 days to install the product and charged me for the installation. Now after 5 months when the service is down ( its down since last 5 days) i have been calling the customer care to send engineers to to repair the connection but since last 5 days there is no one who is attending my complaint request.

The customer desk asked me to wait since last 5 days . I had to be at home during my weekends ( as i work i get only weekends to have my personal work done) as some customer care assured me that the engineers would attend me on Saturday .. but no one came.

I am not getting any response from customer care who gives false details and false information .. and also my service is down since last 5 days .

I have not seen any words service provider in my life . Please advise.

I bought videocon d2h service just 2 days back on 14-Apr-2013 and it abruptly stopped working. It is giving an error message of E16-4 Insufficient balance or channel not subscribed. How come within 2 days the it shows insufficient balance when they promised 2 months free South Platinum HD package at the time of installation. It also stopped without giving any warning. Usually other services start sending messages that the subscription is getting over many days in advance and reminding us to recharge. The first time i called the executive said that his supervisor will call within 10 minutes and he never called. Second time, a lady picks up and tells that their engineer will attend to the complaint and will resolve within 24 hours. Just one day of viewing and I already have to wait for 24 hours!!! This is ridiculous

Sir,,

I'm Basanagouda. I'm using videocon d2h for last 16 months. My Customer ID is : 55611070

All of a sudden, today i started facing videocon d2h's famous problem of "SIGNAL NOT AVAILABLE" error. (I was out of station for 4days and came back today and i started facing this no signal error). I called up customer care to en-quire about the solution. and then registered a complaint, then the customer care representative told me that there will be service charge of 125 rupees for site visit. Why is this charge levied on me, when I have balance in my account and my next recharge date is May 3, 2013.

This is purely videocon D2h problem, in which device doesnt support good signal reception quality. but they unnecessarily charge customers.

If videocon starts levying charges for no issue of mine, then i will never recommend anyone videocon d2h.

Regards
Basanagouda

Delivery failure. No Response in customercare
M2h Shop online collected Rs 14,500/- through fedrel bank debit card against the Order Reference Number .#[protected] on February 22, 2013 3:16:04 PM

if we want to track the order status in online website, the same is showing that we have to contact D2H shop. when we contact D2h shop customer support, they are informing that both M2h shop & D2h shop online owners are same ,but tjhey are unable to update the status.

So it is online day robbery . After collecting the amount online companies cannot graud the consumers. So i request you to take this fraud in the Forum and request to give immediate solution.

Thanks
hashim thoombil
[protected]

Respected Authority,
I Am Prabjot Singh . I am a subscriber of Videocon D2H & my customer id is[protected]S.ATMA.SINGH). I am facing 'signal not available' problem since 2nd March 2013. I had faced similar problem on Last Year & I was charged for the service. I had 4 customer care numbers ([protected], [protected], [protected] &[protected] but none of them was working & I didn't even receive any notification about the change of customer care phone numbers. I finally got the new customer care number from the Videocon D2H website. It has been just 2 months since the last service call which was for the same problem & now they want me to charge again for their fault. I pay money to them so that I can enjoy uninterrupted service then unnecessary automatically balance deduction 125 & after 10days disconnect the D2h without any information then i call to custmer care then sd you pay 10rupeer extra unnecessary Harassment Befor 1month pls chk this matter then reply me ......


Regards,
Prabjot Singh,
[protected]

Hi i am using Videocon D2H and its been over 5 months....the time there was a Software Update from Videocon the box has started hanging up...it hangs up 4 to 5 times daily and we have to restart the box everytime....we have tried calling the customer service and they say the engineer will attend but it will be chargeable...i dont understand why should the customer pay for the fault of the company.....its Videocons issue as it started after the software upgrade and its their responsibility to provide better service and better solution.....My box is still under warranty...but the attitude of the customer service people is not good....
I would request someone responsible from the company to look into issue...or the government should step into issues like these where the Customers are being taken on a ride by Companies who jst look to take money from the Customers instead of providing better service.....or please take your box away and return my full money so i can switch to Tata Sky...it is costly than Videcon but atleast i wont face issues like these from Tata people.....

i am raising a very important point here .

videocon d2h has a rule that if a customers stays in southern india
then he cannot take rest of india base packs and if a customer stays
in north , west or east india he cannot take southern base packs

what is the fault of a south indian if he is living in northern or easter or western india,
why is he asked to only take northern packs. obviously such a customer
will not buy videocon d2h and similar applies for a north indian or
east/west indian living in south.
customers should b given the option to choose whicevr pack he or she wants
plz look into this and take action

M2h Shop online collected Rs 14,500/- through ICICI debit card against the Order Reference Number[protected] Dtd.23.03,2013.

if we want to track the order status in online website, the same is showing that we have to contact D2H shop. when we contact D2h shop customer support, they are informing that both M2h shop & D2h shop online owners are same ,but tjhey are unable to update the status.

So it is online day robbery . After collecting the amount online companies cannot graud the consumers. So i request you to take this fraud in the Forum and request to give immediate solution.

Thanks

Y Hemamalini
(M) [protected]

sir rechrgeitnow.com r cheating people. sir i from my registered email id - [protected]@gmail.com logged in and from rechrgeitnow .com i have rechrged my videocon d2h on 6th april 2013. its 9th april 2013 buit i have not yet got my d2h rechrged. nor i am able to complain on thier website.

my subscriber id[protected]
my amount deducted - Rs 300
my order id- R[protected]
my transacion id[protected]

plz help me to resolve my problem as soon as possible

rahul pandey
ph no:- [protected]
[protected]


thanking u .....

I have purchased Videocon D2H New Diamond pack for 1 Year including set top box and paid total Rs.4290 also D2hCinema was free for 1 year with this offer.

After running for 2 months my channels are not working and giving insufficient fund warning, asking for recharge.

I contacted customercare and and argue that it was for 1 year, customer care executive was able to see only 700 rs. balance in my accunt instead of 4290.

After providing online reciepts as well as payment received feedback from d2honline, they agreed to it and again provide me access and tooks 2-3 days.

Now again new problem occured, D2Hcinema which was free for 1year is now canceled, i am struggling to start it again with customercare in round robin fashion.

Cust Id:[protected]

I apply for Digital setup box with super gold pack.
I pay 1899 Rs by ICICI net banking 6 April 2013, Same amount is deducted from my account , order number D2H[protected]
As per [protected]@ccavenue.com mail "We have requested the bank to look into the matter and provide us with the exact status.
installation is pending
.

Dear sir i have purchased Semiautomatic washing machine at Mahaveer Distributors in Mysore
but nobody can come into hour house for giving demo for Semiautomatic washing machine please do needful action
thanking you
Dr. Mahesh
#926
7th main Bogadi 2nd stage
Mysore
Mob [protected]

Respected Authority,
I Am Prabjot Singh . I am a subscriber of Videocon D2H & my customer id is[protected]S.ATMA.SINGH). I am facing 'signal not available' problem since 2nd March 2013. I had faced similar problem on Last Year & I was charged for the service. I had 4 customer care numbers ([protected], [protected], [protected] &[protected] but none of them was working & I didn't even receive any notification about the change of customer care phone numbers. I finally got the new customer care number from the Videocon D2H website. It has been just 2 months since the last service call which was for the same problem & now they want me to charge again for their fault. I pay money to them so that I can enjoy uninterrupted service but they are neither giving me the good service & also charging me for the service calls. If signal is not available then what can a customer do? It is Videocon's responsibility to provide us good signal quality because that is what we pay them for. Since I am not able to use the service right now, I will also lose the number of days from my subscription till the problem is fixed. I am mentally & financially frustrated due Videocon's negligence to their customers. Pls Read This Matter I Facing this problm Videocon Not Provid Good Signal & Facilety . then say you pay 125rs my FOS.If my problem is not resolved soon then I have no option but to move to the consumer court.

Regards,
Prabjot Singh,
[protected]

Sir,

My father Rtd.Prof.R.Radhakrishnan, residing at Kaveri, Vishnathukavu Nagar-130, Thirumullavaram, Kollam had purchased a washing machine (Videocon W/M VDA 55 LRZ Digi Aqua) from Kumar Shoppe, Thankam Complex, Chinnakada Kollam. The machine was purchased on[protected]. The cost of the machine was Rs 10,200/- for which Rs 9,200/- was paid in cash and Rs 1,000/- towards exchange of old machine.

The machine was transported at my cost to our house at Varkala. However the machine was not working smoothly form the very first day. The matter was informed to the dealer and after much effort from my side they arranged a replacement for the machine. The second machine was also not turning ON.

The service technician inspected the machine and verbally informed me that the machine was an old machine (2009 model) and no service can be provided as there are no spares available.

I personally went to the dealer and informed his about the matter. The Manager Mr.Jayan and their salesman Sri.Syam along with other staff verbally abused me in front of other customers and threatened me with physical violence. This has caused damage to my dignity.

I am filing a complaint against Kumar Shoppe for the full realization of the loss incurred to me. I also file a complaint for the insult against me.

Thanking You,

Sharon Chindu.R
Mob:[protected]

To whosoever it may concern,
Ok, So I purchased D2h HD on the 28th of March 2013 and the installation of the product was done on the same day by 6.00 pm. I have paid your service engineer 2790 for STB and 461 Rs for one month South platinum HD pack! This is where the fun begins. Your service guy leaves my premises saying connection will be active in 20-30 minutes. It's been 2 days now and a no. of calls to the customer care later I am still sitting at home without an active connection. Whenever I call you customer care they say the service engineer hasnt recharged my account! Wow! Is it my fault? Shouldn't you guys be accountable? When I call the service engineer he says call the Customer care. What tricks are your employees pulling? Is this the way Videocon DTH handles it's new customers? It's an earnest request, I dont want this weekend to be without TV guys! Fix this ASAP.

Anurag Saikia
Here are my details :
Customer ID[protected]
Phone no - [protected]

Dear Sir/Madam,

I did a recharge for my Videocon D2h through my ICICI Net banking account on march-19th twice time for 200 rupees each.
Total for 400 rupees got deducted from my ICICI bank account.

Got an error first time and second time the payment went through fine without error.
But the money got deducted twice.

But my VideoCon d2h balance is credited only for 200 rupees.

Videocon Customer ID : 72186661

Thanks,
Venkat

on date ed16/3/2013 i have recharge my d2h online onside of video-con d2h as per data sheet i have given amount 1000 rupees for d2h balance voucher and submit the data same time i have receive a message your entry data was not matching so you have to checked it again money not transfer to video-con d2h but after 5 minuets i got a message from my Mobil from bank accounts devlt the amount plhelp me

Complaint regarding Videocon Refrigerator
My complaint is regarding the videocon refrigerator which was purchased on 22nd Feb, 2012 with 5 years Warranty period on compressor and we took extended warranty for one year which will be completed on 2014. We lodged our complaint on around 10 Feb, 2013 and on 16th of Feb, 2013 engineer finally visited after 10 reminders and said that problem has been rectified and insist us to give them a satisfactory code and we request him that will provide once will be satisfied with your service in 24-48 hrs. The very next day we rush to our home town which is in assam for medical problem of my father-in-law and we could not check the product and when we returned from our trip after 2-3 days we found that problem is still same and fridge is still not cooling. Now our first year warranty has expired and your engineer has closed the complaint on his own. Now we are complaining about the same problem and your customer care informed us that your call has been closed without getting our sms hence we need to complaint fresh. Now your service people are not interested in repairing it if will not proceed through Next and your customer care executive told us that service engineer will come and repair. We kept following up the customer care center and they kept making false commitments.
Purchased From – Next Malviya Nagar
Customer Name - Jitendra Chetia
Complaint No. - DEL[protected] – Response Code – R73077
Mobile No. – [protected] / [protected]
As per your Service Head Mr. Gaurav Kapoor (Mobile No – [protected]) he will not repair our product until we complaint thru Next Retail. Even though problem was there before warranty expired. Till today nobody came to visit my home & after lot of calls & reminders, nobody attend this problem. Now if you people couldn’t repair it kindly refund us or rectify our refrigerator ASAP.

Waiting for your positive response

Thanks and regards
Hema Chetia
[protected]@gmail.com

hi

iam using videocon d2h connection from last one year;from last 3months my balance is deducting from my account and also when I recharge for 1 month validity new south gold pack but it is commes validity for 20 days only ;when ever I want log-in to videocon d2h website it says wrong password then I reset password but it says the new password is wrong videocon d2h changes password without user permission ;this shows that this service provider wantedly doing this because customer can check the details of his/her account. this not only one person problem every one is facing same thing getting less validity where other d2h are good in validity ;and there no English channel is available in below 200 recharge pack wheree as compared to dish TV. in dish TV we see HBO channel my suggestion is don't purchase videocon d2h this is the wost d2h provider they will call no of time before expiring validity period by they don't care about customer problem even complain many times. they will also make call with checking in their system if the recharge is already done .cust care people speak rudely

thanks
regards
M.Nagaraju
this is my d2h id
72306439