[Resolved]  Videocon D2H — COMPLAINT NOT ATTENDED DURING WARRANTY PERIOD LATER MALFUNCTIONING OF WASHING MACHINE

Address:

Karnataka

COMPLAINT NOT ATTENDED DURING WARRANTY PERIOD LATER MALFUNCTIONING OF WASHING MACHINE

THIS IS THE MAIL COMMUNICATION BETWEEN ME AND
customer care
[protected]@vgmail.in

ON 10TH APR2010, 21ST MAY2010, 17TH JUNE2010,

RESULT BIG ZERO
VEDIOCON NEGLECTING CUSTOMERS OR NOT?????
PLEASE READ AND DECIDE YOUR SEL[censored]

Complaint cum Notice

Sub:Complaint reg. manufacturing defect of washing machine
Videocon-WM/KONZERV-5800WH with Sl.No:00990 which is purchased by my
wife DHAN.

Ref;
1......NEXT RETAIL SHOP BILL 10254 Dtd:23 Aug 2007 of KENGERI SAT-TOWN
BANGALORE BRANCH
2.....With in one year the above washing machine dead, and what the
repairs done by the technician is not known to us. He did't given any
bill or attended acknowledgement, he kept us in the dark about what he
did the service.
3.....Now on 8th Apr.2010 one technician came against complaint
No:BAN-[protected] dtd. 7th Apr.2010

Dear sir/ madam,

Our washing machine started irregular movements and continues motor
running on 7th Apr.2010. We registered complaint No:BAN-[protected].
The technician came on 8th Apr.2010 and told the that the board is
gone, for replacing the same you have to pay Rs:2500. He forced us to
give Rs:250/- for the visit compulsorily. He taken amount and given a
bill, on it its clearly mentioned that Billing (applicable for the
chargeable jobs only). Permanent receipt will be dispatched from the
office. It is not yet received.

By Ref:No:2 it is clearly notifiable that the washing machine is dead
with in warranty period, and the serviced details kept the customer in
dark.

Due to the above reason the washing machine or the defective board
must be replaced by you with in 15(Fifteen) days. Other wise i'm
going to Sui you in the consumer court exactly after 20 (twenty days
from now). And write about this in consumer blogs, webs.

This is for your kind notice and needful.

Im proud owner of your company products. Pl take care about this
mouth advertisement is very powerful ad than any ad.

SOME MORE TIME MEANS??
FIX YOUR SELF SOME DATE DEADLINE & INFORM ME

SOME MORE TIME MEANS??
FIX YOUR SELF SOME DATE DEADLINE & INFORM ME

SOME MORE TIME MEANS??
FIX YOUR SELF SOME DATE DEADLINE & INFORM ME

SOME MORE TIME MEANS??
FIX YOUR SELF SOME DATE DEADLINE & INFORM ME

SOME MORE TIME MEANS??
FIX YOUR SELF SOME DATE DEADLINE & INFORM ME

SO I CAN TAKE MY STEPS AFTER YOUR DEADLINE


Time is running, the problem is continuing. You might have solved
the problem @this time. I will wait for another 10days. Then i will
go to CONSUMER COURT, WRITE TO WEBS/BLOGS.


In both the above cases i know my rights & won.

Plz its my request to settle the things with in 10 days. I can't wait
any more as im going for summer holiday tour.

NOW IM BACK FROM TOUR, STILL THE PROBLEM IS NOT SOLVED. WITH IN A
WEEK MY FAMILY WILL BE BACK. SCHOOLS WILL START. THIS PROBLEM LEADS
TO INCONVENIENCE IN OUR LIFESTYLE.

AFTER SUFFICIENT WAIT NO EXCUSE.
AFTER SUFFICIENT WAIT NO EXCUSE.
AFTER SUFFICIENT WAIT NO EXCUSE.
AFTER SUFFICIENT WAIT NO EXCUSE.

NEXT WEEK I PREPARE TO GO CONSUMER COURT, WRITE TO WEBS/BLOGS.

THE WHOLE STORY WILL BE NARRATED WITH REFERENCE, AND ADVISED TO NOT TO
GO FOR VIDEOCON PRODUCTS.

THE LINKS WILL BE SENT TO YOU WITH IN 7 TO 10 DAYS.

I WILL THROUGH YOUR WASHING MACHINE, NO NEED OF SERVICE. I COLLECT
MONEY AND COMPENSATION FROM CONSUMER COURT.

I WILL PURCHASE A NEW ONE AFTER 10 DAYS......

Today @ 3pm received call from your authorized service center SHREYA
TEKNIKS, 412, 20TH MAIN, 1ST BLOCK, RAJAJINAGAR, BANGALORE-10.
PH:[protected]/ 65689729.
The lady talked to me told the the my complaint registered is
cancelled????!!!!!!!!!!!!!! She is going to cancell.

NOTHING MORE TO WRITE. IF THE PROBLEM IS NOT SOLVED SEE YOU IN THE
CONSUMER COURT.

Dear Customer,


Kindly Provide us your Contact, Address & Complaint ID (Along with this
mail) so that we would be able to get the needful done as soon as possible.


Thanks & Regards,
Chirag Panchal
Customer Service Dept.
Videocon Industries Ltd

AFTER SUFFICIENT WAIT NO EXCUSE FOR NEGLECTING COSTUMERS
AFTER SUFFICIENT WAIT NO EXCUSE FOR NEGLECTING COSTUMERS
AFTER SUFFICIENT WAIT NO EXCUSE FOR NEGLECTING COSTUMERS
AFTER SUFFICIENT WAIT NO EXCUSE FOR NEGLECTING COSTUMERS
AFTER SUFFICIENT WAIT NO EXCUSE FOR NEGLECTING COSTUMERS
AFTER SUFFICIENT WAIT NO EXCUSE FOR NEGLECTING COSTUMERS


Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We deeply regret the inconvenience Rendered by our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Engineer Would Definitely gets back to you at the earliest.


Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.
HELLO

ARE YOU ATTENDING OUR PROBLEM OR NOT??????

AFTER 48 HOURS YOU WILL GET MAIL REGARDING CONSUMER WEBSITE LINKS
WHICH NARRATE THE ABOVE STORY.

VIDEOCON NEGLECTING CUSTOMERS, THE WHOLE STORY NARRATED ALONG WITH ALL
THE CORRESPONDENCE DONE WITH U IS READY TO PUBLISH IN CONSUMER
WEBSITES, AND FORMS.

ON 2ND JULY THE LINK WILL BE SENT TO U.

SEE YOU IN CONSUMER COURT

VIDEOCON NEGLECTING CUSTOMERS, & TAKES LOT OF TIME TO RESOLVE CONSUMER
COMPLAINTS.
THE WHOLE STORY NARRATED ALONG WITH ALL
THE CORRESPONDENCE DONE WITH U IS READY TO PUBLISH IN CONSUMER
WEBSITES, AND FORUMS.

ON 2ND JULY THE LINK WILL BE SENT TO U.

SEE YOU IN CONSUMER COURT


ON 30TH JUNE2010
Dear Customer,


We are extremely sorry for all the trouble you've had.

We would like to inform you that your complaint is under process, so please
grant us some more time so that your complaint will be resolve.


Thanks & Regards,
Chirag Panchal
Customer Service Dept.
Videocon Industries Ltd.

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RESULT????????????????????