[Resolved]  Videocon D2H — Wreckless complaint and not able to resolve

Address:

Chennai, Tamil Nadu

I am raising complaint from the past 1 month my amount is not credited to my account from old setup box to new setup box. You can able to see the complaint numbers raised for account numbers.

Last complaint number 88932812 is not yet resolved this number is maintaining from the last 25 days and my issue is maintain for the last 3 months.

How many times i need to call D2H executive for credit the account? All are cool and saying, task is assigned to billing team as high priority they are not get back to us for job closure.

I don't know whether you guys know the feelings of end customer. I have invested for watching TV and your sales team promised me your amount from old setup box will credit to new setup box. Moreover, three supervisor has been contacted for amount. Three supervisors are doing only post master job. There is no difference between executive and supervisor. Supervisor is also not in the mood to react with end customer query then how can i able to expect from executive. After sometime supervisor is also not ready to attend my call (they initiate the executives to say "Not Available"). I don't want to specify the names of executives and supervisors. If it is not happen till start to end conversation between the executives list will be published with recordings. They will say another thing called i will ask my senior manager to call in one hour. But, no calls from the executive/manager/sr. manager. What a lethargic fellows?

You guys always need to have one cool statement wait for another 24Hrs. I have waited till yesterday but my problem is not resolved. Kindly check from your database, from ([protected]) how many times executive has attended the call and given query has been initiated. I don't know, from the start of step it is not a query its a trap for my money.

Each and every time it is raised as High Priority, but billing team is not get back to us. What the billing team is doing for my query for past 3 months? 3 Months billing team is not able to resolve the query from old balance to new balance