[Resolved] Videocon D2H — Pathetic After Sales service and part quality

nishant gehlot

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hi,

I purchased the entry level model of the Videocon CTV three years ago for Rs 5,500. The TV ran without much trouble since last 3 years, however couple of months ago, the colours went for a toss and had to get it repaired by the Videocon after sales guy, who changes an IC and gave me a bill of Rs 1000. The damn thing had a 1 month warranty. In 40 days, the IC went kaput again. The repair guy came, inspected and said he'll try and get me some discount on this IC as it was replaced just a little while ago. Then he just went away never to contact me again. Now my dilemma is if I run my TV in this condition, I may end up blowing my picture tube which the guy told me would cost another Rs 4500 to replace. Imagine paying Rs 1000+1000+4500 for a three year old Rs 5500 TV. On top of all this the guy was trying to sell me annual maintenance of Rs 837 which would cover all parts. He also said that such issues are non existant in their Higher end TV. Does that mean that we are lesser customers. My earlier Onida TV went on and on for years till I dumped it , not the least for any such issues. Videocon products quality is poor Don't know if after this, I'll buy their high end products ever!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

gagan_22491

from Bengaluru, Karnataka

Videocon — Service Quality

Hi,

I launched a complaint regarding my videocon 160Ltrs refrigerator in the athorized service center a week back. I have been waiting for the technician to come and look at my problem. Whenever I call them they say that they are sending their technician and sometimes that they are short of the parts and that is why technician is not coming.
All I want to tell you that the service so far I have got is ridiculous, false promises and totally negative response.

Please help!!

Thanks
Gagandeep

Kathel

from Adampur, Punjab

I bought automatic washing machine from Videocon. Under warranty the mechanic was called every week. Therefore the machine worked only three days in a week. This continued for one year and finally they changed the machine. Now the mechanic comes every fortnight and the machine works for 20 days in a month. You need to place a complaint in the service centre for five times and call their office 2-3 times and call the mechanic ( whose number is given by call centre ) five times to get one repair. You are virtually busy for 5 days twice in month even after paying an hefty AMC.
Videocon would die its own death soon