[Resolved]  Videocon D2H — False Marketing and Product

Address:

Chennai, Tamil Nadu

Hi,

I have bought the vediocon D2H Satelite box 1001 AU from PlanetM a vediocon shop in June. The product cost is 1390 for satilite box with universal remote + 300 installation charge.
The same has been mentioned in the website for past several months. But the remote which is provided to me is not universal remote. I contacted the customer care they asked me to check with the dealer, whether it is universal remote or noraml remote if the remote is normal the customae care person asked me to call again inroder to delivering the universal remote for me. I taken my remote and went to the dealer(PlanemtM OMR kottivakkam chennai). I confirmed it is not universal remote. Then i contacted the customer care they said my product register in thier records as nornal model.

The only product they mentioned, which does not come with universal remote is 'Satellite Box 1002' and it is wall mountable. This is it self cears that they should provide me universal remote or they producing and marketing falsely to the indian customers.

Point no 1. The don't have the specific model no in thier records. It is a mistake.

Point no 2. Why they are not providing the universal remote for the models other than '1002'.

I don't know how many of them facing this problem. But I am sure vediocon misleading with thier ads and in the indian market. Please dont forget to go through the below product details that will prove the fraud.

There are 5 models mentined in thier website, Please go through the d2h satelite product details below.

http://www.d2h.com/wsc/satellite_box_1011.aspx
Satellite Box 1011 (With Universal Remote)

Only for Rs.1390/-
Installation charges Rs. 300/- extra through recharge voucher.

Features 1.UNIVERSAL REMOTE -Can Operate TV as well as Satellite Box.
2.Mosaic (12 PIP) –Genre wise
3.Favourites
4.Multilingual Channel Guide
5.Preview Screen (Full Guide)
6.Info Bar
7.Tickers
8.Watch while Play
9.Active Services –Direct Activ(Darshan, State, DD & Finance) /
Direct Games / Direct Puzzle

http://www.d2h.com/wsc/satellite_box_1001_u.aspx
Satellite Box 1001-U (With Universal Remote)

Only for Rs.1690/-

Installation charges Rs. 300/- extra through recharge voucher.
Features 1.UNIVERSAL REMOTE -Can Operate TV as well as Satellite Box.
2.Mosaic (12 PIP) –Genre wise
3.Favourites
4.Multilingual Channel Guide
5.Preview Screen (Full Guide)
6.Info Bar
7.Tickers
8.Watch while Play
9.Active Services –Direct Activ(Darshan, State, DD & Finance) /
Direct Games / Direct Puzzle

http://www.d2h.com/wsc/satellite_box_1001_au.aspx
Satellite Box 1001- AU (With Universal Remote)
Only for Rs.1390/-
Installation charges Rs. 300/- extra through recharge voucher.
Features 1.UNIVERSAL REMOTE -Can Operate TV as well as Satellite Box.
2.Mosaic (12 PIP) –Genre wise
3.Favourites
4.Multilingual Channel Guide
5.Preview Screen (Full Guide)
6.Info Bar
7.Tickers
8.Watch while Play
9.Active Services –Direct Activ(Darshan, State, DD & Finance) /
Direct Games / Direct Puzzle

http://www.d2h.com/wsc/satellite_box_1002.aspx
Satellite Box 1002
Only for Rs.1590/-
Installation charges Rs. 300/- extra through recharge voucher
Features 1.Wall Mountable Satellite Box (Black Color).
2.Mosaic(PIP)
3.Favourites
4.Multilingual Channel Guide
5.Preview Screen
6.Active Services
7.Customizable Info Bar

http://www.d2h.com/wsc/satellite_box_1002_u.aspx
Satellite Box 1002-U (With Universal Remote)
Only for Rs.1890/-
Installation charges Rs. 300/- extra through recharge voucher.
1.UNIVERSAL REMOTE -Can Operate TV as well as Satellite Box.
2.Wall Mountable
3.Premium Look –Full BLACK COLOR
4.Mosaic (12 PIP) –Genre wise
5.Multilingual Channel Guide
6.Favourites
7.Preview Screen (in Full Guide)
8.Customizable Info Bar
9.Tickers
10.Watch while Play
11.Active Services –Direct Activ(Darshan, State,DD& Finance) / Direct Games / Direct Puzzle

Thanks
Elangovan
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