Videocon D2H — VideoCon d2h Deducted Credit for no reason and not taking any steps to resolve it

Address:

Pune, Maharashtra

I have a videocon D2H setup box, My Customer Id is 41802168
On 8th Oct 2011 my services got disconnected because they have falsely billed me 500 Rs for Reinstallation and the amount was deducted from my credit balance and hence my services were stopped.

On asking the customer care, they told me that you have shifted to a new place and a new installation was done and hence 500 Rs was deducted, when I told them that I have not had a re-installation done then checking their system they told me that its a system fault from their side and hence it will be credited back by 8th Oct 2011 (My Complaint No was[protected].

On Monday (10th Oct 2011) also the services were not back, I again called them and they told that It will be done on 11th Oct 2011 and this time my complaint no was 79830911.

I called again on Monday saying that my services are still not started and I asked the executive to tell me the reason then She has nothing to answer and rather she dropped the call.

I am really pissed with the Videocon D2H services, how can they cut balance for the wrong purpose, even if some fault occurs from their end, and despite of 3-4 complaints there are no actions being taken.