[Resolved] Videocon d2h Setup Box — Technical Error in Setup Box | |||
I have registered my compliant with Videocon D2H customer care executive regarding some technical issue with Setup Box. Call number: 43143591. This call registered on Wednesday at night 9:15 pm. I have told to customer care executive that call will be attend only at evening after 7:00 pm because I am not available in home due to office time. He said that Engineer will call you before coming to your place. But no one received the call to me from Engineer. Today afternoon i have called to customer care executive for knowing the status of call. this call has been closed because Engineer have attended the call when no one is available on place. He should be confirm before attending the client call for availability for the same. Now I have got new call number from customer care executive which is 43304887. Issue is still pending. I hope Engineer will call to me before coming to place. Many times I have follow up with customer care for old call but all time customer care executive was telling like engineer will call you before attending the call. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Videocon D2H FRAUD d2h...I Beg you all DONT BUY Videocon D2H
Iam using Videocon D2H past one year. One day suddenly I got problem that shows error E118...I called customer care, they said we will send executive and asked Rs 150 need to pay, I agreed, but I reset my setup box automatically resolved within 15 minutes and I called again customer care asked to cancel my complaint and asked need to come executive. They didnt agreed with that they argue with me and they need Rs 150 OR THEY DEDUCT IN MY ACCOUNT.
after two days they deducted 150 Rs in my account.
Iam using Videocon D2H past one year. One day suddenly I got problem that shows error E118...I called customer care, they said we will send executive and asked Rs 150 need to pay, I agreed, but I reset my setup box automatically resolved within 15 minutes and I called again customer care asked to cancel my complaint and asked need to come executive. They didnt agreed with that they argue with me and they need Rs 150 OR THEY DEDUCT IN MY ACCOUNT.
after two days they deducted 150 Rs in my account.
I am elamurugan from panruti cuddalore dist i have got videocon d2h dish and box many times the box has been hanged and no pictures22 or 3 times box has been changed again and again box is giving problem this time i have complined to customer care customer id is 83694839 complaint no 35309962 the service engineer has came after 30 hrs of complaint and they have told that problem will be retificifed within 24 hrs this time they hav asked 400rs for service charge and another 499 rs for one year service chargejust now i have changed my dish to another company within 30 min they have installed there is no intimation to annual service charge and they were changes in monthly rental without any information
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Greetings from Videocon d2h !
With reference to your concern listed on 10 June 2011. We request you to kindly provide us your videocon d2h customer ID/Contact details, which will assist us in doing the needful.
You can also email us at [protected]@d2h.com
We assure you that we are committed to resolving the issue to your satisfaction.
Thanks and regards,
Videocon d2h