[Resolved] Videocon D2H — software upgrade | |||
dear d2h you upgraded software of my hd stb in January 2013 after that stb is not responding . 1. Booting time is too much 2. Channel changing delay is increased. 3. set top box hangs frequently then I have to restart the stb and miss one over of IPL. The good thing is screen is more wide now. I logged a complain to CC .you people send technical person who said we will release new version soon but till date there is no update. and now d2h want Rs200/- for new settopbox. Upgrading software with bug and asking for money it does not look fair. customer id 5460630 Was this information helpful? | |||
Complaint marked as Resolved
D2h Provided new Set top box free of cost. | |||
 2 Comments | |||
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customer id 54606304
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Dear d2h you upgraded software of my hd stb in January 2014 after that stb is not responding .
1. Booting time is too much
2. Channel changing delay is increased.
3. Set top box hangs frequently then I have to restart the stb.
4. I have called to Videocon d2h customer care, they are saying "150 or 200rs/- will be charged for technician to come".
5. The Setup box was good before software upgrade. The setup box is 2 years old but it is not functioning properly after software upgrade.
Please give us the proper setup box or give us a proper solution. I am tiered of asking again and again with customer care.
My customer id : 74709561
1. Booting time is too much
2. Channel changing delay is increased.
3. Set top box hangs frequently then I have to restart the stb.
4. I have called to Videocon d2h customer care, they are saying "150 or 200rs/- will be charged for technician to come".
5. The Setup box was good before software upgrade. The setup box is 2 years old but it is not functioning properly after software upgrade.
Please give us the proper setup box or give us a proper solution. I am tiered of asking again and again with customer care.
My customer id : 74709561
Biswajit Pramanick's reply, Jun 26, 2021
My customer id:117344552
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