[Resolved]  Videocon D2H — False promise

Address:

Thane, Maharashtra

CustomercareDear Mr. Pandey, Thank you for writing to Videocon d2h. This is with referenc...
Oct 25

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|Customercare to me
show details Oct 25

fromCustomercare <[protected]@d2h.com>
toDeepak Pandey <[protected]@gmail.com>

dateMon, Oct 25, 2010 at 3:18 PM
subjectRE: 10 years on-Deterioration of service & brand image
mailed-byd2h.com

hide details Oct 25


Dear Mr. Pandey,

Thank you for writing to Videocon d2h.

This is with reference to your email dated October 25, 2010 regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer for customer id 12976403.

We regret the inconvenience faced by you.

As per our discussion with you, this is to inform you that your complaint regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer has been forwarded to concern department and we shall get back to you with status by November 8, 2010.

If you have any further queries, please call our toll free numbers:

1. [protected]
2. [protected]
3. [protected]

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Warm Regards,
Customer Care
Videocon d2h


From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Monday, October 25, 2010 10:09 AM
To: Customercare
- Hide quoted text -

Subject: 10 years on-Deterioration of service & brand image
- Hide quoted text -


[protected] Forwarded message[protected]
From: customer care <[protected]@vgmail.in>
Date: Thu, Oct 21, 2010 at 1:25 PM
Subject: RE_
To: Deepak Pandey <[protected]@gmail.com>


Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
But we would like to inform you that Videocon Industries is different company from D2H, will request you to get in touch with the D2H call centre they will help you out. Please get your complaint registered on their customer care nos. [protected], [protected] [protected] (All Networks)
Or[protected]Prefix with local STD Code).



Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.




Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.







From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Wednesday, October 20, 2010 11:32 PM
To: [protected]@vgmail.in
Subject: 10 years on-Deterioration of service & brand image

Hi,

I purchased a Videocon 5-in-1 & a not so branded speaker system in the year[protected] from Snehanjali, Andheri (West). I just gave the Address to the shop owner in the afternoon & the machine was delivered to me by late evening without a single follow-up.

Fast forward to[protected], I purchased a Videocon D2H-3204 LCD TV (Invoice number 190734, sr. no.[protected] from Snehanjali, Bhayandar west, Maxus Mall showroom. The TV was delivered to my door steps on the 14th Night after atleast 6 phone calls & my personal visit. The installation was done on the 15th as the person didn’t come with the TV stand. This too was done after repeated phone calls.

I bought the TV although I couldn’t afford only because
1. Decent past experience o[censored]sing Videocon Brand
2. Good experience with Snehanjali
3. A fantastic offer i.e. 24 months D2H diamond package & INR 11000 money back certificate which I can redeem after a period of 6 years.

While buying the TV I was informed that the certificate will be delivered to me in within the next 7-10 days. Now after more than 30 calls to the showroom at Bhayandar(W), Maxus Mall, I have not received any revert. I used to speak to the salesperson PARSHURAM till the last month. I have spoken to his boss from the showroom but to no avail.

Since June, I have bought a new refrigerator, a new washing machine & a oven but all from Vijay sales. The sole reason was this wrong commitment. Also I have made it a point that I will not refer Videocon/ Snehanjali to any of my friends/ neighbors’/ relatives ever as I really do not know whether the showroom is responsible for this delay or Videocon.

I will definitely take what is rightfully mine + a 1 rupee fine as a token of penalty for the delay. The only point I wanted to drive is that we can become an Indian MNC but we cannot imbibe the culture of a MNC, we can be in malls like in the western countries but the service will not match the countryside store service. My gut feel is that both Snehanjali & Videocon are still good brands but the culture of good service which ran in the company/ Showroom people 10 years back is not the same now.

Note: I do not have mail ID of Snehanjali hence cannot forward the same to them.

Deepak Pandey
301-A Type, Nira Complex,
Near Golden Nest Police Station,
Off Mira Bhayandar road,
Bhayandar East, Thane-401105.
Contact# [protected]




Reply Forward


Reply
|Deepak Pandey to Customercare
show details Nov 9 (2 days ago)

fromDeepak Pandey <[protected]@gmail.com>
toCustomercare <[protected]@d2h.com>

dateTue, Nov 9, 2010 at 9:13 AM
subjectRe: 10 years on-Deterioration of service & brand image
mailed-bygmail.com

hide details Nov 9 (2 days ago)


Hi, So whats the status now?

- Show quoted text -


On Mon, Oct 25, 2010 at 3:18 PM, Customercare <[protected]@d2h.com> wrote:

Dear Mr. Pandey,

Thank you for writing to Videocon d2h.

This is with reference to your email dated October 25, 2010 regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer for customer id 12976403.

We regret the inconvenience faced by you.

As per our discussion with you, this is to inform you that your complaint regarding non receipt of redemption bond with Satellite LCD – Model No. 3204 under Paisa Vasool Offer has been forwarded to concern department and we shall get back to you with status by November 8, 2010.

If you have any further queries, please call our toll free numbers:

1. [protected]
2. [protected]
3. [protected]

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Warm Regards,
Customer Care
Videocon d2h


From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Monday, October 25, 2010 10:09 AM
To: Customercare

Subject: 10 years on-Deterioration of service & brand image


[protected] Forwarded message[protected]
From: customer care <[protected]@vgmail.in>
Date: Thu, Oct 21, 2010 at 1:25 PM
Subject: RE_
To: Deepak Pandey <[protected]@gmail.com>


Dear Customer,


We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
But we would like to inform you that Videocon Industries is different company from D2H, will request you to get in touch with the D2H call centre they will help you out. Please get your complaint registered on their customer care nos. [protected], [protected] [protected] (All Networks)
Or[protected]Prefix with local STD Code).



Thanks & Regards,
Sabir Malik.
Customer Service Dept.
Videocon Industries Ltd.




Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.







From: Deepak Pandey [mailto:[protected]@gmail.com]
Sent: Wednesday, October 20, 2010 11:32 PM
To: [protected]@vgmail.in
Subject: 10 years on-Deterioration of service & brand image

Hi,

I purchased a Videocon 5-in-1 & a not so branded speaker system in the year[protected] from Snehanjali, Andheri (West). I just gave the Address to the shop owner in the afternoon & the machine was delivered to me by late evening without a single follow-up.

Fast forward to[protected], I purchased a Videocon D2H-3204 LCD TV (Invoice number 190734, sr. no.[protected] from Snehanjali, Bhayandar west, Maxus Mall showroom. The TV was delivered to my door steps on the 14th Night after atleast 6 phone calls & my personal visit. The installation was done on the 15th as the person didn’t come with the TV stand. This too was done after repeated phone calls.

I bought the TV although I couldn’t afford only because
1. Decent past experience o[censored]sing Videocon Brand
2. Good experience with Snehanjali
3. A fantastic offer i.e. 24 months D2H diamond package & INR 11000 money back certificate which I can redeem after a period of 6 years.

While buying the TV I was informed that the certificate will be delivered to me in within the next 7-10 days. Now after more than 30 calls to the showroom at Bhayandar(W), Maxus Mall, I have not received any revert. I used to speak to the salesperson PARSHURAM till the last month. I have spoken to his boss from the showroom but to no avail.

Since June, I have bought a new refrigerator, a new washing machine & a oven but all from Vijay sales. The sole reason was this wrong commitment. Also I have made it a point that I will not refer Videocon/ Snehanjali to any of my friends/ neighbors’/ relatives ever as I really do not know whether the showroom is responsible for this delay or Videocon.

I will definitely take what is rightfully mine + a 1 rupee fine as a token of penalty for the delay. The only point I wanted to drive is that we can become an Indian MNC but we cannot imbibe the culture of a MNC, we can be in malls like in the western countries but the service will not match the countryside store service. My gut feel is that both Snehanjali & Videocon are still good brands but the culture of good service which ran in the company/ Showroom people 10 years back is not the same now.

Note: I do not have mail ID of Snehanjali hence cannot forward the same to them.

Deepak Pandey
301-A Type, Nira Complex,
Near Golden Nest Police Station,
Off Mira Bhayandar road,
Bhayandar East, Thane-401105.
Contact# [protected]