Videocon D2H — charged wrongly

Address:

Thane, Maharashtra

Dear Sir,
on 17th sept 2011 requested for De-instal the system for re-location. on 19th sept the person came to de-instal it. The de-instalation charges according to their call center is Rs.100/-. but i found that on that day they diducted Rs. 200/- from my account.Rs 100/- for de-instalation and Rs.100/- for spare part. No spare parts used at the time of de-instalation.again it re-installed on 22nd sept.veen on this day no spare part is used and i conform it from the person came to install it. hence I registered complain and the complain no is 56511266 on 24th sept. and they promise me to refund the same amount after verificatin from there person. now they are not ready to refund the money which they cut it.whenever i called up there customer care.they give lot of excuses and not addressing the complain no.
which is still un resolved till date. such a horrible experience i never gone through in my life for any kind of service. neither i will recomend any one to go for VIDEOCON D2H service